About Us

Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals. If you’re ready to be a part of an organization that is rapidly growing and making an impact on your future, we have the right opportunity for you! Multiple shifts available!

What’s In It For You

• Unmatched team support
• Friendly, upbeat work environment
• Competitive compensation & benefits
• Paid Vacation & PTO
• Company paid Short & Long Term Disability
• Company paid Group Life Insurance
• 401k with company match

Main Objective

Book service appointments and do whatever is necessary to promote customer satisfaction.

Essential Duties and Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with empathy; be clear, compelling, and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Maintain 28 Touchpoints per hour minimum (20 phone 8 other source).
• Maintain 8+ texts per hour (Main focus is to be on the phone).
• Assist booking Opportunity Calls (At least 20 total per day minimum total goal divided by how many CSR’s working that day).
• Assist in booking tune ups/inspection calls. (Goal changes per budget #/seasonality divided by how many CSR’s are working that day).
• Ensure receiving at least 2 reviews a week from customers for exemplary service and going above and beyond to ensure top notch quality customer service and that the customer is taken care of and a Happy House.

• Special projects as assigned by manager such as Happy Calls.

Competencies for Success

• Develop a effective and efficient track record in customer service.
• Call center experience taking 120 calls per day.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

Culture

• Dependably maintain excellent attendance and punctuality to adhere to work schedule.
• Carefully work to ensure adherence to safety and quality of work standards.
• Ability to work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• Consistently live out company core values daily.
• Vibrant personality and good interaction within a diverse work force.