Job description

JOB SUMMARY

The Accounts Receivable (AR) Supervisor Customer Service is responsible for the customer facing side of the AR team, taking queries externally from Clients by phone and email, as well as internal colleagues. Following up with clients on delinquent accounts along with overseeing the daily functions of the accounts receivable Customer Service team. The AR supervisor will be responsible for reporting to the AR Manager for the status of the accounts and escalated issues. AR supervisor must meet customer-service standards; resolve problems; and identify system improvements as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ability to prioritize, plan and direct their teams' performance to meet set goals
• Foster an environment that promotes teamwork and positive communications within the service area and department
• Work collaboratively and strategically with the Accounting & Finance management team to develop and operationalize processes and procedures, with continuous process improvement activities
• Be responsible for conducting performance appraisals, monitoring productivity and quality, and conducting daily check-in and weekly team meetings
• Ability to communicate with Clients for any issues they may have regarding their collections, charges, and production to ensure pro-active approach
• Advise leadership regarding opportunities for improvement related to client, billing staff
• Identify key areas of process improvement and recommend methods of modification, then implement approved changes
• Ensure that quality of work is maintained and that compliance policies and procedures are followed through billing operations
• Ensure customer escalations are handled within SOPs to ensure clients accounts are updated and systems working.
• Manage the AR staff daily operations - assisting with training, coaching, hiring, and monitoring of daily activities
• Oversee billing and return of computer hardware
• Process Customer Refunds/Rebates
• Review quotes before services are provided
• Responsible for maintaining Customer Master Data
• Review Vendor invoices reconcile to contracts
• Promote use of and monitor Portal Access adoption
• Manage department workflow to meet daily/weekly/monthly priorities
• Prepare ad hoc reports as needed
• Perform other duties as assigned

OTHER SKILLS

• Detail oriented with a high degree of accuracy
• Good time management and organizational skills
• Work well under pressure
• Must be comfortable communicating by telephone and electronic means with customers.
• Manage, perform, and report on the daily/weekly/monthly tasks of the AR department
• Respond to customer inquiries, reconcile customer accounts to resolve discrepancies and seek issue resolution
• Create solutions for recurring issues and recommend system enhancements for improved productivity
• Assist in annual audit and other ad hoc accounting projects as needed
• Proficient in the Microsoft Office Suite of products
• Experience in use of Netsuite is preferred

KNOWLEDGE & REQUIREMENTS

• Associated degree or over three years relevant experience
• Previous experience supervising a team
• Bi-lingual, English and Spanish a plus but not required
• Self-starter, needing little or no supervision

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Orlando, FL 32809: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: Hybrid remote in Orlando, FL 32809

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