Job description
The Academic Records Specialist performs complex academic records requests, including but not limited to; personal information changes, FERPA requests, grade change requests, vaccine updates, reinstatements from suspension, reinstatements for non-payment, graduation application processing, and name changes. Completes intricate technical and analytical-based functions in PeopleSoft SIS. Including building and updating class schedule changes.
Duties:
- Collaborates with other departments to complete grade change, record change, and course registration requests
- Processes complex and in-depth student record changes.
- Answers inquiries regarding policies, procedures, and student/employee records. Coordinates and responds to requests via phone, email, and in person.
- Codes, indexes, scans, and processes student documents.
- Creates check deposits.
- Serves as support with commencement planning and implementation.
- Assists with managing calls from administrators, staff, faculty, and students.
- Assists with managing correspondence contained in the Registrar's Office inbox from administrators, staff, faculty, and students.
- Processes transcript requests, collects appeals, reinstatements, and late graduation documents. Performs all other duties as assigned.
Required:
- High School diploma or GED.
- Minimum three years of experience in higher education and customer service.
- Knowledge of policies, curricula, and academic structure of a college.
- Knowledge of course disciplines, educational units, and education history.
- Knowledge of general format, content, and use of college course catalogs.
- Ability to use Microsoft Office products.
- Knowledge of Student Information System(s).
- Skilled in time management and completing work with minimal errors.
- Ability to independently interpret a wide variety of policies and procedures.
- Ability to establish and maintain cooperative working relationships with faculty, administrators, and others.
- Ability to process work with minimal errors while working in an environment of constant interruptions.
- Analyze and troubleshoot complex staff, faculty, or student issues while providing excellent customer service.
Desired:
Two years of education beyond high school in college or technical school.
Three years of experience in Records, Registration, and the Registrar's Office.
Full-time position with benefits. Background check required. To apply, please complete the online application and attach a resume. Applications without the required documents will be considered incomplete and disqualified.
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