Description

Reporting Office: Northwest

Covering Region/Community: Danbury

Summary

Assists in the coordination of care management services in the community, which enables persons in need to access appropriate long-term care. Coordinates the efforts of formal and informal caregivers on behalf of consumers without personal bias. Performs all duties in a manner that fosters the achievement of the organization’s mission to identify choices and provide services to help people of all ages, abilities and incomes to live at home.

Key Responsibilities

• Supports the community with the coordination of person-centered services. Assists with monitoring the consumer and the plan of care via telephone contact and/or home visits, hospital admissions and discharges, entitlement eligibility, PCA procedure, home modifications and evictions.
• Assists Care Managers with varied tasks including scheduling initial assessments, emergency placement, creation and maintenance of service orders and updating medications and diagnoses through the electronic care management system (CONNEXUS).
• Assists in completing applications, forms and additional documentation as required. Assists with entitlement and other applications, such as T-19, housing, SNF and transportation. Maintains client records, both active and inactive. Accesses state database to determine consumer eligibility.
• Triages client, family and provider contacts with appropriate follow-up, including providing follow-up on behalf of Care Manager and Care Management Team Leader when out of the office. May assist the community with the consumer monitoring processes, both monthly and ongoing.
• May assist other clerical/administrative personnel in support functions such as checking voicemails, printing out care plans, sorting and distributing mail and research of community resources.
• Participates in and works effectively as part of an interdisciplinary, self-directed team. Participates on internal committees and agency in-service programs as assigned.
• Participates in promotion and marketing of CCC services.
• Assists in the mentoring of new administrative staff as needed Monitors service delivery quantity and quality and identifies variation to the service plan.
• Performs additional related duties as assigned.

Qualifications

Education:

High School Diploma required; Associate Degree in Health or Human Service preferred

Experience:

• For High School graduates, at least two years’ experience in a human service setting preferred.
• For attained Associate Degrees, at least one year experience in a human service setting, or equivalent experience preferred.
• Project management and organizational skills.
• Strong verbal and written communication skills.
• Ability to work with clients, families, providers and other staff.
• Knowledge of community resources preferred.
• Ability to maintain confidentiality of consumer and company information.
• Ability to understand and articulate multiple programs.
• Familiarity with the needs of a geriatric population is preferred.
• Working knowledge of Microsoft Office products.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

Monday to Friday

Willingness to travel:

• 50% (Required)
• Work Location: Hybrid remote in Watertown, CT 06795 (Northwest)

Other

• Reliable transportation, valid driver’s license and current automobile insurance.

COVID-19 considerations:

Successful candidates are required to be fully vaccinated for Covid-19, absent medical, religious, or pregnancy related accommodations and will be required to submit proof at time of hire.

Physical Requirements

Physical Activity Approximate Percentage of Time Spent in this Activity

• Bending 5%
• Climbing (e.g. stairs) 5%
• Keyboarding 60%
• Kneeling 5%
• Lifting (indicate maximum weight to be lifted) 30 lbs. (small office equipment, files, etc.)
• Reaching 5%
• Sitting 55%
• Standing 20%
• Using Telephone 60%
• Walking 20%