Position Title: Account Coordinator, Truck Operations

Classification: Non-Exempt

Reports To: Joe Kinsky, General Manager

Department: International Freight/Domestic

Location: Portsmouth VA Branch Office

Job Summary

The Account Coordinator represents the core of our companies operation as they are responsible for coordinating daily freight load movements on a national scale. The Account Coordinator will deliver customer satisfaction in a time sensitive atmosphere. The Account Coordinator will provide both customer service, dispatching services, and/or pricing analysis as directed. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

• Interact with the customer receiving load tender, finding and assigning the carrier to the customer in a timely, efficient manner
• Schedule pickup and delivery appointments per customers’ requirements
• Confirm and book carrier equipment
• Manage and document customer and carrier assessorial costs
• Ensure and track performance of carriers
• Communicate problems, solutions, and concerns to customers quickly and professionally
• Trace bookings, containers, seal records through steamship web portals
• Assist with dispatch functions as needed
• Meticulous and clear record keeping of pertinent transportation events
• Process freight forwarder documents, such as: Release orders, Packing lists, DO’s, etc.
• Meet all rate request deadlines as selected at time of entry
• Analyze rate options submitted and initiate rate requests
• Must be able to problem solve while able to manage multiple projects simultaneously
• Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
• Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities, and Skills Required

• Associate’s Degree in Business, Transportation, Logistics or related field preferred
• 1-2+ years of related work experience preferred, but not required
• Experience working with Ports, Freight Forwarders or Customs brokers preferred, but not required
• Team Player with the ability to also work independently
• Strong organizational skills; Can see the big picture while managing tiny details, ensuring deadlines are met
• Driven, enthusiastic, possess a strong sense of urgency, and highly motivated
• Effective oral and written communication skills
• Excellent customer service and interpersonal skills
• Proficient in Microsoft Office Suite