Job description

Basic Salary + Bonus
Hybrid - Office and Remote

We are Circus Street.
At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.

Our mission is to create a common digital business language.
Our vision is to modernize education, making it relevant in a world of continuous change.

We make it happen by focusing on two things:
Our People - Be authentically you at Circus Street. We hold great pride in the diversity of our people and have an environment that is based on trust, inclusivity, personalized wellness and connection that encourages us all to flourish and be our brilliant selves. We are proud to have built an award-winning team from all backgrounds who possess the talent, energy, and empathy to bring our vision to life.
Our Customers - Getting to know our Customer’s business and crafting a learning journey that achieves their goals, delivers the goods, and cements the learning. We work with more than 200 ‘Fortune 500’ brands around the world, with populations ranging from 1,000-100,000+ users.
Job Purpose
As an Account Director with Circus Street you are the face of the programs with our clients. Your main focus will be to manage the day-to-day of our large-scale learning programs with the mindset of seeking opportunities within the account for growth. As part of a global team led by the Account Director, you will need to be a collaborative individual who is seen as a great team player. You will serve as a mentor to the account executives and coordinators with your team.
A Day in the Life

• Act as the primary owner for Tier 1 accounts and responsible for delivering renewal and growth opportunities across accounts with high focus on signing multi-year agreements.
• Act as a leader within the team by coaching AMs and SAMs on Tier 2 accounts
• Provide up to date information on revenue forecasts and account activity using Circus Street sales tools (i.e. Salesforce, Notion, etc.)
• Drive account plans and execute tactics such as outreach approach, lesson plans, subject matter expert interviews, etc.
• Escalate key information within accounts to VP (ie.: high risks, blockers, super users, program events)
• Develop outstanding, consultative client relationships with key stakeholders, subject matter experts and decision makers
• Uncover new prospects and opportunities within accounts and across global sales team
• Work collaboratively with Customer Success team and Data & Insights teams on relevant program projects
• Gather regular, effective and relevant feedback to help provide ROI and secure renewals
• Be an excellent communicator with your clients, within the account management team, upwards to senior management, and across the wider business
• Understand the digital landscape - be able to talk to clients with authority around Circus Street lessons and the training that we provide
• Be able to confidently discuss your clients’ key digital objectives, skills gaps and program goals (Many of these clients will be CPG, Retail, Pharma, or Automotive)
• Be creative in problem solving for your client base and in delivering new ideas and opportunities for growth

You’re Good At

• 5+ years experience in account management
• Ability to gain access and engage credibly with senior decision makers within our accounts
• A consistent track record of meeting and exceeding sales targets
• Strong interpersonal communication skills and drive, with the ability to persuade and inspire
• Exceptional presentation skills
• Advanced knowledge of relevant computer applications and Salesforce
• An ability to work to tight deadlines with great attention to detail
• High degree of self-motivation, as well as being a positive team player
• Excellent time management

Sounds great doesn’t it? And in return we offer…

As part of your employment package with us, we’ll give you access to a huge number of benefits and a wellbeing toolkit that reflects the everyday challenges you may come across, to help support you in all aspects of life, whatever it may bring.

Here is a sneak peek into the kind of benefits you can expect when joining Circus Street…

Mind and Body
Circus Street takes a whole person approach to wellbeing, what this means for you is private health insurance from day one, CBT and Nutritional Therapy as an example - none of this ‘waiting to pass probation nonsense’...
Down Time
We believe rest is super important that’s why you’ll get 30 days leave to use as you wish, plus bank holidays, a Duvet Day, and a 4pm finish on Fridays, as well as working from home 3 days a week.
Let’s Talk Money
We offer a fair and competitive package for everyone including pension offering, Cycle to Work tax savings, and thousands of retail discounts not to mention all the free wellness and social events.
Personal Growth
Learning is ‘our thing’, it’s what we do. Our people love to develop themselves personally and professionally. As well as an excellent management training program and ambitious goals for each individual, we give everyone 6 personal development days to upskill creatively or professionally and 6 volunteering days to give back to causes closest to your heart, as well as group fundraising events.
The Fun Stuff
We deliver big things for our clients and solve important challenges every day, and we have fun along the way. We’re a really sociable bunch and we love to spend time together. You’ll find us getting together for crafting, games nights, herbal workshops, pottery, and maybe even a spa night! Not your thing? You’ll find us in the pub too.

We’re also proud to be recognized in 2021 as one of London’s ‘Top 50 Mid-Sized Companies’ to work for. Get in touch to find out more.

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