Who We Are!

Are you ready to join a dynamic, innovative company? SureCam provides commercial vehicle fleets with real-time visibility into harsh driving events and accidents. We help fleets run safer, and more profitably. Our solution, a network-connected dash cam and software platform, provides access to footage in real time and gives fleet operators the information they need to minimize claims/insurance costs and increase safe driving.

Are you ready to make an impact? We are a team united by a vision to protect the lives and livelihoods of fleet drivers, owners, and the communities they serve. We’re here to help safety managers and fleet owners find the technology they need to get the job done. We believe every fleet, from 5 vehicles to 5,000, should have access to the same best-in-class technology that provides real-time visibility into what’s happening on the road.

Are you ready to grow? SureCam serves thousands of fleets around the globe including Reading UK, St. Louis, Missouri, and an international network of resellers across four continents.

Day In the Life as An Account Manager

We have a growing client base and are rapidly expanding! In a typical day, through heavy phone and video interaction you will be the lead point of contact maintaining a book of accounts, and will build and maintain strong, long-lasting customer relationships. As the Account Manager you will be the expert in best practices and product adoption, negotiating contract renewal and offering additional products and services to help the customer recognize the benefits of SureCam while growing and maximizing profit for the company. Your goal is to reduce customer churn and increase customer revenue.

All The Responsibilities We Will Trust You With (aka Responsibilities)

• You will be responsible for growing your individual book of business within your portfolio of existing accounts

• Proactively engage and reach out to your accounts on a regular basis

• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities

• Communicate with customers and react to client requirements quickly and efficiently

• Analyze and understand the customer needs to present a solution that meets the customer requirements

• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities

• Collaborate with internal teams to discuss progress, identify ways to improve business and ensure KPIs are being met

• Research and document relevant contact information for existing leads in Salesforce

• Manage difficult cancelation discussion with a goal to retain the customer

• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately

• Utilize CRM tools to communicate clearly and effectively with customers

• Maintain knowledge of market conditions and competitive activities

• Develop and maintain expert product knowledge on SureCam products and platforms

What You’ll Bring to The Table (aka Required Qualifications)

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections

• As customer advocate and product expert you excel at influencing and inspiring customers

• Polished verbal and written communication skills

• Strong calendar and pipeline management within CRM systems

• Resilient and calm, you are able to guide customers through issues and escalations

• You have a proven track record in achieving and maintaining sales targets

• You enjoy “owning” a portfolio of accounts and guiding them through the customer journey

Successful Candidates Demonstrate (aka other desired/successful traits)

• Growth Mindset

• Highly skilled in critical thinking and problem solving

• Solution focus

• Ability to give and receive feedback candidly

• Strong time management

• Collaborative spirit

Belonging & Accommodations

SureCam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Disclaimer: The intent of this job description is to provide a representation of the types of duties and levels of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description