Job Description

Job Title: Customer Account Representative

Department: Customer Success

Location: Liberty Drive Facility, Bloomington, IN

Reports To: TBD

FLSA: Full time/Non-exempt

Salary: $45,000 - $55,000 annually

POSITION PURPOSE

Customer Support Representative plans, organizes, and coordinates with a broader team engaged in providing a variety of customer service duties. These duties include e-commerce support and operational support functions for a division or major program. The position provides phone and email support and other related duties as assigned. This position has potential growth opportunities.

REQUIREMENTS

Job Qualifications

• Experience in Customer Service or Customer facing role required.
• Associates Degree preferred.
• Proven ability to multi-task and handle dynamic situations.

• Proven ability to work with cross-functional teams and varying personalities.

• Effective verbal and written communication skills, including proficiency with typing.

• Must possess strong organizational skills and be detail oriented.

• Proficient in Microsoft applications (Word, Excel, Power Point. Project, etc.).

• Proven ability to define issues, analyze problems, and evaluate alternatives.

• Capacity to make sound, reliable, and independent conclusions and recommendations.

• Exhibits confidence and assertiveness along with humility and grace.

• Experience maintaining polite and professional demeanor in the face of adversity.

• Should be adaptive to change and readily able to contribute new ideas.

DUTIES (included, but not limited to)

• Communicate with customers via email and phone to provide timely, accurate, and professional responses in an efficient and effective manner.

• Responsible for appropriate and competent planning, coordination and completion of a certain volume and variety of activities to ensure that objectives are met to provide the best possible customer experience.

• Participates in developing, implementing, and evaluating company programs, systems, and procedures to achieve goals and maintain performance metrics consistent with quality and service expectations

• Serve as liaison with other departments and divisions to accomplish smooth administrative operations on behalf of their division/program.

• Provides day-to-day inputs to leadership to ensure a high performance, customer service-oriented work environment which supports achieving objectives and service expectations.

• Participates in programs and activities that promote a positive company culture.

• Performs and/or coordinates the completion of special projects as assigned.

PHYSICAL REQUIREMENTS

• Ability to see, speak, hear, write, and understand English.
• Ability to read and analyze data and other written information.
• Sustained attention to detail and reliance on good hand-to-eye coordination.
• Desk-based position with heavy emphasis on viewing computer monitor, typing on a standard keyboard, using a mouse, and speaking/listening via headset.

This job description is not a contract, express or implied, guaranteeing employment for any specific duration

DISCLAIMER: The above information is intended to describe the general nature of this

position and is not to be considered a complete statement of all duties, responsibilities, and requirements.