Accounts Receivable Representative

[Atlanta, GA]

About Relay Payments

Relay Payments is a venture-backed startup, building a contactless payment network in the transportation and logistics industry. Our mission drives everything we do! The transportation and logistics industry has continued to run on cash and checks since the 1970s. Relay Payments is spearheading the modernization of payments, pushing the industry into the 21st century. We work with the largest Carriers, Freight Brokers, and 3PLs in the United States who care about their Drivers, and help ensure that their products get to shelves quickly for consumer consumption.

About The Role

Our Accounts Receivable Representative will be an integral member of the A/R team, responsible for resolving check depositing queries, reconciling check batches and payments, and validating customer data. Additionally, our accounts receivable team works on the frontline of collections, calling customers for disputed credit card payments, bounced checks, and unpaid invoices in order to collect amounts owed to the company.

• Contact customers for RelayDirect and other product lines to verify customer information by obtaining a Form W-9 and bank account information through a bank letter
• Process accounts and incoming payments in compliance with financial policies and procedures
• Perform day-to-day financial transactions, including verifying and recording checks received from clients
• Reconcile the check deposit ledger to ensure that all payments are accounted for and properly posted
• Verify discrepancies and resolve clients' billing issues
• Contact debtors by telephone to enact and negotiate debt recovery for bounced checks, disputed credit card transactions, and past-due invoices
• Keep electronic records of all communications, payment plans agreed to, and amounts paid by clients

About You

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong problem-solving skills
• Proficient with Microsoft Office Suite or related software
• At least one year of related experience is preferred

Our Core Values

• Invent the Future - We embrace the spirit of invention, the idea that there's always a better way. Together we dream big, fail fast, drive forward, and find creative solutions where others see roadblocks. We prize grit, resilience and speed as we work to transform our industry and to move it into the future.
  
• Own the Work - Our work is a source of personal pride and fulfillment. We're here because we relish a challenge and enjoy the exercise of proactively identifying and solving problems. We understand the power of accountability and are in constant pursuit of "more and better" for our customers, our partners and ourselves.
  
• We're in it Together - We're all in, committed to, and driven by our shared ambition and vision; we understand that alignment and collaboration are imperative. We set aside our ego to actively sync with one another, becoming greater than the sum of our parts. We are consistently open and generous with information, clear, concise and direct in our communication.

Why Relay Payments

• This is a game-changing chance to join one of Atlanta's best-funded, most well-positioned fintech start-ups.
• We are generously sharing equity in the company - everyone's an owner!
• We invest in your future with our 401K match program and personal/professional development funds.
• Do what's best for your mental, physical and emotional health with our "Unlimited/Be Reasonable" PTO policy.
• We offer competitive benefits including medical, dental and vision insurance.
• And lots, lots more!

Relay Payments is an equal opportunity employer. At Relay Payments, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.