Job description
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
IMPORTANT: In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process. Please make sure work history and education are added correctly.
Job Summary
Main Duties & Responsibilities:
- Support Global Accugenix IT Systems to ensure prioritization of issues minimal downtime.
- Set-up of devices (pc and mobile devices) and related hardware to include configuration, installation and testing. Implementation of new hardware and software systems and the retirement/disposition of software and hardware.
- Assist with the relocation of equipment and configuration changes.
- Assist in the evaluation, implementation and testing of new PC packages/prototypes.
- Provide in-house assistance to all users on PC basics. Answer routine to moderately complex questions and resolve end-user computer and networking problems to ensure end-user productivity. May do this via telephone, email or in person. Escalate issues to the next level of support as needed.
- Follow through to ensure resolution in situations where standard procedures have failed to isolate or fix problem equipment or software installations.
- Provide training and support to new and existing users on enterprise software packages and upgrades as required.
- Produce and maintain technical information, IT standards, service policies and request forms both online and in print format to contribute to a managed workplace.
- Assist with computer system validation activities, including the writing of IT related SOPs for GMP activities.
Job Qualifications
- Meticulous attention to detail and high level of accuracy.
- Knowledge of Office Products (e.g. Microsoft suite and VBA).
- Organisational and problem solving skills.
- Excellent interpersonal & communication skills, both written and verbal.
- Ability to work on own initiative as well as part of a team.
- Flexibility - Ability to work overtime as required.
- Experience of working in an IT support environment preferable.
IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV.
About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.
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