Job Title: Administrative Office Receptionist

Reports to: Executive Assistant to General Manager

Location: Banning, CA

Salary Range:$18.00 - $20.00 hourly

JOB DESCRIPTION:

Primary duty is directly related to assist the association through customer support at the onsite facility which includes administrative duties assigned by the Executive Assistant to the Executive General Manager. This position requires the associate to provide exceptional customer service towards residents while assisting with their requests, outstanding organizational skills and multitasking ability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for opening and closing the administration office.
• Open 9am and Close 5pm - Monday through Friday
• Lunch Hour – Close 12pm and Open 1:30pm – Monday through Friday
• It is imperative to arrive to work on time.
• Welcome and assist our guests in a professional, friendly and courteous manner.
• Answer incoming calls and direct to appropriate office for assistance.
• Maintain up-to-date report and provide
• Handicapped Decal Log
• Mail reminder to member 30-days prior to expiration date.
• Issue Parking Passes
• Residents, guests, caregivers, vendor/contractors
• Assist with special projects and other duties as assigned
• Biennial Age Verification
• Clerical duties
• Distribute mail and open and date stamp invoices daily.
• The last week of each month, email management team to come by and sign birthday cards for employees who have a birthday in the upcoming month.
• Other duties as assigned.

QUALIFICATIONS:

• Excellent knowledge of punctuation and grammar. Must be able to proofread accurately both correspondence and cost analysis documents.
• Must be knowledgeable and adept with Microsoft Office.
• Professional attire required.
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize.
• Demonstrates effective oral and written communication skills.
• Must be able to independently answer and place telephone calls.
• Must be able to sit at a desk for long periods of time.
• Must have excellent customer service skills.
• Proactive in seeking additional work when assigned tasks are completed.

EDUCATION and/or EXPERIENCE

• Previous customer service experience.

LANGUAGE SKILLS:

• Proficient in English
• Bilingual Spanish helpful.

MATHEMATICAL SKILLS:

• Excellent general math skills.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in this process of communicating with guests, associates, supervisors, vendors and our clients.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.