Job description

Hub Testing is an environmental consulting and testing service company located in Waltham, MA operating since 1941. As an independent, Certified Women-Owned Business Enterprise (WBE), Hub Testing offers its clients a wide array of services including field inspections, environmental analysis, individualized remediation solutions, and ongoing project monitoring. Hub operates in a regulated industry where attention to detail and documentation is essential.

Hub Testing is seeking a friendly, hardworking professional, and organized person to join our team. We are a small group of professionals working in a cooperative and supportive manner to deliver high-quality environmental services to our clients. We are proud that our work is always based on reliable data and meets regulatory requirements.

Hub Testing is looking for a new professional team member, who has the desire to learn and enjoys working as part of a team and with the public. This is a position for someone who excels at multitasking.

Are you hard-working and enjoy working with the public? Do you have excellent customer service skills? Are you the type of person who likes to be busy all day? Do you like to help others in the office?

The new team member’s first responsibility will be to represent Hub Testing and make a positive, professional impression on existing and future clients as they contact the business. Responsibilities include managing the front desk and performing a variety of administrative tasks. Excellent customer service skills are critical. The ability to multi-task and pay attention to details is essential. This position is for someone who can work independently.

Your primary responsibilities would include:

·Greeting people who come to the office

· Answering and directing incoming phone calls and emails in a professional and concise manner

· Answering basic, non-technical questions asked by clients and others

· Monitoring customer needs and responding to their requests as appropriate

You also would be responsible for these duties:

· Receive, label, and process samples for testing

· Assist the Field Operations Manager with work assignments and complete paperwork such as job slips and calendaring as directed

· Maintain a system to organize and monitor job scheduling and work-in-progress

· Verify that job file documentation is complete and complies with all pertinent regulations

· Prepare a daily report for Accounts Payable

· Maintain a system for monitoring laboratory and staff certification and license renewal, work with staff to ensure that these are kept up-to-date, and assist staff with applications as needed

· Provide administrative support to Company President

· Regular interaction with the Company President, Field Operations Manager, and Office Manager

· Manage incoming and outgoing mail, e-mail, and other communications

· Process and scan mail and other documents

· Prepare documents including e-mails, reports, and other correspondence

· Ship packages and drive to the post office or other offsite locations when needed

· Receive deliveries (UPS, FedEx, USPS) and distribute them as appropriate

· Order office supplies and create and maintain a list of vendors and contact information

Do you want a job where you can learn and grow?

This position could lead to opportunities to write and review reports, develop new systems for monitoring work in progress, maintain client files and related information, and research and work on special projects. We hope the new team member will be interested in job growth and added responsibility and that the opportunity exists for the qualified candidate.

Are you the right person to join our team?

• Do you have an upbeat attitude, aptitude for customer service, and attention to detail?
• Do you have the desire to learn and work as a part of a team?
• Can you communicate concisely and professionally, both verbally and in writing?
• Do you have experience in managing requests and queries appropriately? Do you have the good judgment to know when to resolve issues yourself and when to defer to others?
• Do you understand the need to treat sensitive, confidential information with discretion?
• Are you an organized person?
• Do you excel at multitasking and know how to prioritize work assignments using effective planning and time management skills?
• Do you want to work as a member of a team and provide support for company leadership?

Do you have these core office skills that are essential to your success?

• Familiarity and competency with the phone system
• Proficiency with email and Microsoft Office (Word, Excel, and PowerPoint)
• Valid driver’s license and car required.
• High school diploma or GED equivalency, bachelor’s degree preferred
• 2+ years of administrative experience preferred

If you don’t have all these qualifications but think you’re a good fit for us, feel free to apply and tell us why you’re right for this position.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Waltham, MA 02453: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative Assistant: 2 years (Preferred)

Work Location: In person

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