Provides clerical support and front desk coverage to various Behavioral Health Programs within the Human Services Department, primarily the Intoxicated Driver Program. Supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and "Commitment to my Co-Workers."

30% Provides front desk coverage for various Behavior Health Programs (various locations).

• Greets clients and other visitors; notifies staff or coverage of their presence.
• Verifies address, phone, and insurance information with clients; obtains signatures for changed data.
• Answers in-coming phone lines, transfers calls, maintains voice-mail groups, etc.
• Monitors lobby activity and contacts program staff, if necessary.
• Keeps the lobby area neat and clutter free; promotes a welcoming environment.
• Sorts inter-office and in-coming U.S. mail.
• Retrieves and distribute faxes.

• Prints daily schedule for Assessor. Pulls charts for Assessor prior to scheduled appointments and ensures needed forms are available.
• Assists with Intake paperwork for new clients.
• Accepts and processes client payments. Prepares receipts for deposit to HSD Accounting.
• Prepares and mails letters of non-compliance, NSF checks, reminder letters, court orders and other necessary client correspondence.
• Provides release of information and other required documents to outside providers.
• Routinely checks to make sure forms are adequately stocked.
• Operates a variety of office equipment and assists staff with the use of equipment.
• Monitors, orders, and replenishes office supplies, as needed.

• Enters client demographics and information into electronic health record system.
• Performs the tasks necessary to carry out the file construction, filing, retrieval and chart tracking of the client files.
• Assists with monitoring ongoing program compliance 3. tracking; updates information as it is received.
• Scans/uploads client record information into electronic health record system.
• Schedules client appointments as needed.
• Reviews Department of Transportation record prior to client's appointments.
• Processes records to be closed.
• Prepares/maintains data; distributes reports and statistics as required.

• Knowledge of various software programs, including but not limited to Microsoft Word, Excel, Access and Outlook.
• Knowledge of computer principles, practices and applications.
• Knowledge of general current office practices, procedures and familiarity with standard office equipment.
• Knowledge of business English, spelling, grammar and punctuation.
• Ability to understand and effectively carry out oral and written instructions.
• Ability to maintain a high level of confidentiality.
• Ability to multi-task and perform a wide range of clerical duties accurately.
• Ability to establish and maintain effective public and working relationships.
• Skill in maintaining a high degree of accuracy and completing data and records.
• Work requires familiarity with departmental policies and procedures.

• Graduation from high school supplemented with pertinent course work at a business college or vocational school.
• Experience with a variety of computer programs to include but not limited to databases, access, excel, word, website and related department software programs.
• Must be able to type a minimum of 40 net words per minute.
• Five or more years of responsible office work experience, or any equivalent combination of training and experience which provides the above knowledge, abilities and skills.
• Valid driver's license.

Physical Elements

• Ability to stand, walk and sit.
• Ability to exert 20 lbs of force occasionally or up to 10 lbs of force frequently.

• Ability to use computer and computer keyboard, telephone, copier/fax machine.

• Almost all indoor work in an office setting.
• Potential interactions with clients that may be unpredictable resulting in a high stressed environment.
• A valid driver's license to get between various county buildings is required.