Responsibilities:

• Monitor and route OMHC and/or substance use program voicemail messages
• Schedule appointments for clients and staff
• Manage the administrative information flow in the EHR
• Check client eligibility status to verify insurance coverage
• Check and verify current ITPs
• Apply for concurrent insurance authorizations
• Log and distribute incoming and outgoing faxes
• Request, log, and secure client co-payments
• Receive, respond and/or route incoming phone calls
• Print provider schedules and billing sheets
• Make appointment reminder calls
• Inventory, order, and maintain office supplies
• Respond to all requests from providers, clients and other staff in a professional manner
• Communicate critical information to staff in a timely manner
• File all notes and papers in client charts
• Collaborate with clinic directors on discharges and send 30 day letters to clients.
• Close charts in multiple electronic data systems
• Collaborate with psychiatric/addiction provider(s) to process prescription refills and prior
  authorization
• May conduct registration and obtain all documents required to register as a client of the
  OMHC and addiction services.
• Receive, log, and secure all delivered medications and handle client specimens as needed.
• All other duties as assigned to ensure successful operation of OMHC and/or addictions
  services

Requires:

• High school diploma is required. An Associates Degree in business administration or
  related field is preferred.
• Prior experience in a health care setting is preferred, but not required.
• Commitment to excellent customer service for clients and staff
• Work requires 1-2 years of progressively more responsible administrative experience
• Previous experience and aptitude with computer systems and data software such as an
• Electronic Health Record and the ability to maintain and protect client confidentiality and
  privacy is essential.
• Demonstrated attention to detail and ability to work quickly and efficiently

Education

• High School or better