Job Title Administrator

Hours 37 hours per week

ROLE PURPOSE

To provide a clerical and administrative service to the department and ensure that all patients/staff and any other individuals contacting and attending the Department are dealt with in an efficient, effective and timely manner.

KEY RESPONSIBILITIES

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  Providing an administrative service for the department

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  Support and cross cover in the local administration department

• Greet and communicate appropriately with visitors, patients, consultants and all staff

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  Processing paperwork and explaining the admission process to patients on arrival

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  Securing payment from all underinsured/self insured patients

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  Liaison with other departments and consultants to arrange medical appointments as needed

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  Escorting patients to other areas of the hospital as required

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  Liaison with insurance companies to confirm cover, completing insurance claim forms

Communication Skills

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  Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.

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  Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.

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  Recognise limitations and seek assistance where necessary.

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  Attend and contribute to appropriate meetings.

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  Accept constructive advice when appropriate.

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  Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.

General Expectations

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  Support the philosophy, objectives and goals of Blackrock Clinic.

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  Observe the appropriate lines of authority.

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  Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic.

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  Demonstrate flexibility by assisting in all areas of the hospital/clinic as required.

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  Participate in developing and providing quality care within Blackrock Clinic.

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  Continue to develop personal knowledge and skills and seeks outside educational opportunities.
• Proficiency in IT skills, typing skills, cash handling and demonstrate excellent interpersonal skills.

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  Carry out other such duties as requested by the Manager or his/her deputy.

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  Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.

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  Flexible attitude to changing work practices.