OVERALL PURPOSE OF THE JOB:

Under the guidance of the Director Admissions, Assistant Director Admissions, and the Team Lead, the admissions advisor is responsible for systematically and ethically advising students regarding enrollment into the institution, working within the standards and guidelines established by the institution.

DUTIES:

Conducts phone, email, or text interviews to qualify candidates, present features and benefits of the program offerings and prepare the student to start courses.

Upholds the highest standard of ethics and truthfulness in providing information to prospective students regarding educational programs, educational costs, and payment options.

Effectively addresses student's concerns and assists them in their transition into school.

Accurately presents the responsibility of the student as to what it takes to successfully start school, be successful in school, and graduate.

Maintains full knowledge of the institution catalog and website to be able to fully explain all course offerings and to select a program which best fits each student's needs and goals.

Fully understands the tuition financing options and sources including in-house financing, military, and company reimbursement.

Fully understands and explains the student's responsibilities and is conveying basic program eligibility requirements.

Communicates with other departments to convey the needs of each individual student.

Solicits referrals from all prospective students.

Participates as a team player.

Follows up on all student inquiries in a prompt manner to provide excellent customer service to meet the needs of each prospect.

Other duties as assigned.

JOB KNOWLEDGE AND EXPERIENCE:

Bachelor's degree and three to five years related experience and/or training; or equivalent combination of education and experience.

Prior experience in admissions counselling or inside sales a plus.

Ability to write concisely, express thoughts clearly and develop ideas in a logical sequence

Ability to communicate effectively both orally and in writing.

Ability to give written and oral instructions in a precise, understandable manner.

Ability to establish and maintain harmonious working relationships with others and to deal tactfully with others.

Ability to exercise discretion in handling confidential information.

Ability to multi-task and prioritize tasks while respecting deadlines.

Strong oral and written communications skills.

Strong interpersonal and organizational skills Strong customer service orientation.

COMPETENCIES the ability to do something successfully or efficiently:

Professional Integrity - Shares complete and accurate information. Maintains confidentiality and meets own commitments. Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Adheres to organizational policies and procedures.

Dependability - Follows instructions, responds to management directions; takes responsibility for own actions, keeps commitments, completes tasks on time or notifies appropriate person with an alternate plan.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organization values. Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Communication - Has proven writing and editorial skills. Speaks and writes clearly, informatively, and persuasively in positive or negative situations; varies style to meet needs; listens and gets clarification; responds well to questions; demonstrates group presentation skills; presents data effectively.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and Thoroughness.