Job description

Job Title: Aftersales Manager

Responsible to: General Manager

Main Purpose of Job:
Due to expansion and the development of our new state of the art Volvo Showroom, Workshop and Parts facilities in Galway, we are currently recruiting for an Aftersales Manager to join the Connolly Motor Group, within the Volvo Aftersales team.

The role:
The successful candidate will be required to manage a team of Service Technicians, Service Advisors, Apprentices and Parts Advisors. You will be required to ensure the highest level of customer satisfaction when interacting with the Volvo service and parts departments and customers. In this role you will manage the flow of parts and ensure agreed labour and parts sales volumes and profitability targets are met. Identify and develop opportunities to enhance the performance of the Aftersales department. Devise and implement the agreed service and parts targets to generate business – on a daily/weekly/monthly basis.

Role Responsibilities:
Management

• Ensures the Volvo Aftersales department is adequately staffed to achieve departmental objectives
• Communicates relevant administration (to include job cards) and service procedures to the service team / workshop to ensure accuracy and compliance
• Review and monitor the Volvo Aftersales team’s productivity / efficiency / quality / comebacks
• Readiness to attend and undergo training as and when required by the Company and the Manufacturer
• Monitors department performance against the budget, identifying and addressing shortfalls and recognising opportunities for over performance
• Ensure the service advisors maximise the potential of up-sales during service customer communications
• Effective control of management of vehicle comebacks, damages and quality service issues and deal with associated costs and customer/ staff interactions appropriately
• Manages costs attributable to the parts department, continually reviewing and monitoring parts pricing policies, discounts and trade discounts to maintain profitability
• Formulates and communicates sales targets for parts department and provides sufficient guidance and direction in order to maintain agreed volume and profit targets
• Ensures and monitors accurate and timely ordering of parts for stock and for internal / external customers
• Manages the smooth flow of parts through the dealership by organising, booking in and verifying deliveries thus ensuring accurate storage and retrieval of parts
• Produces invoices for all sales and ensures payment is received prior to releasing the part, or that appropriate trade accounts are used for customer. Completes the appropriate documentation
• Monitors the age profile of parts stock and takes action to minimise obsolete stock
• Communicates relevant administration and processes to the parts team / workshop to ensure accuracy and compliance
• Assist HR with employment relations, recruitment & selection and people agenda queries
• Motivates the team using available tools and applying them in a fair, equitable and consistent manner
• Monitors the performance of the team, using key measures and addresses areas of under performance
• Highlight where reviews of pricing policies, labour rates and discounts are required
• Reviews WIP’s on a daily basis to ensure completed and fully costed WIP’s are invoiced
• Maintain a clean, well-decorated and tidy workshop and parts department to achieve the highest standards of presentation
• Provides regular feedback to the General Manager on departmental activity and statistics

Customer Service

• Ensures the Aftersales team maintains and develops good relationships with customers by meeting and exceeding expectations and supporting a right first-time approach
• Handles customer issues and complaints using the necessary skills and resolving the issue to the mutual satisfaction of the customer and the business
• Liaises with the customer if necessary to correctly diagnose non-standard or intermittent faults,either on the phone or face to face, or by a road test which may be accompanied by the customer

Standards & Regulations

• Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop
• Controls and manages any manufacturer audits as and when required
• Ensures team members comply with appropriate H&S working procedures and wearing of appropriate PPE and safety gear

The person:
Skills and Competencies:

• Motor sectore experience is desirable
• Experience in vehicle services and repairs
• 2 Years Experience in a people management role is desirable
• Excellent Communication skills (Written, Oral, Listening)
• Problem Solving skills
• Time Management skills
• Ability to work in a team and on own initiative
• Display a keen interest in Motor Vehicles
• Interested in working in a fast-paced environment
• Attention to detail
• Continuous improvement mindset
• A full and valid driving license is essential for the role
• Build strong interdepartmental relationships and pay close attention to other departments requirements
• Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance

Volvo Showroom opening January 2023, with successful candidates to start in December 2022.

Job Types: Full-time, Permanent

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.