Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a part of the Accounting Automation team within our Finance division.
• Responsible for providing support to Coupa users, Accounting Automation, Finance and Procurement groups.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Assist Coupa users in resolving order related issues, answer questions and guide users with Coupa User best practices.
• Assists suppliers with order and invoice related questions; Assists with researching overdue invoices for suppliers as to why payment has not been made; coordinate with users or purchasing groups to ensure any systemic issues are addressed and the payments are made on time
• Monitors Coupa activity for requisitions that require action, POs with change requests or any transaction that escalated from the Buyer Action queue; Assists requesters to resolve exceptions if the requisition is in exception status
• Creates and update training materials as needed; coordinates and facilitates Coupa training; works with Global Learning Group update online Coupa training materials
• Coordinates Coupa communication and maintains communication records.
• Assists the Business Units in coordinating/obtaining information from Coupa; establishes processes for convenient access to this information and regular updates
• Assists with Coupa Release/Upgrade management. Provides a clear understanding of user impacts, documenting potential configuration conflicts to our Coupa platform design and research logged defects for corrective actions or solutions. Help test quarterly Coupa release enhancements.
• Creates customized views and reports in Coupa and schedules them for delivery as needed.
• Manage projects and provide project support for Coupa configuration and systems integrations; assists with testing configuration changes/updates.
• Assists Business Units in resolving invoice approval configurations and incorrect approval routings.
• Generates and Analyzes ad hoc reports using Coupa or Cognos.
• Supports the Accounts Payable team with correcting incorrect billing issues on the PO and answering common PO backed invoice questions from users.
• Assists Manager/Analysts with various administrative tasks – update project logs, manage communication and follow-up on any open issues that need attention.
• Supports the Accounting Automation team with projects that may require additional resources to complete.
• Reviews supplier compliance with Coupa enablement protocol; coordinates with Manager, CMs, Suppliers and Requesters to promptly resolves any non-compliance concerns, creates, and manages scheduled reports to the Business Units if requested; Monitors the Supplier Enablement inbox and respond to common questions; Send requests for changes in supplier transaction enablement to the appropriate team member; Assist with testing enablement transactions.
• Takes initiative to learn the business and team’s needs in order to improve internal processes, best practices and data quality
• Works with Coupa to develop a way to track and manage of suppliers’ minority status (M/WBE); assists Supplier Diversity group with Coupa and Cognos spend data
• Maintain working relationship with Purchasing Assistants and help with questions as needed.
• Support other finance/accounting system automation projects as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree and or equivalent experience

Preferred Qualifications- Education & Prior Job Experience

• System knowledge and experience - Coupa, Cognos, SAP, Mosaic, Hyperion

Skills, Licenses & Certifications

• Attention to detail
• Ability to work with minimal supervision
• Ability to work effecticely with others in a cross-functional team environment
• Proven record of handling multiple projects simultaneously; ability to keep track of various project details, prioritize and coordinate schedules with the team to meet the deadlines
• Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint, Access)
• Ability to maintain a high level of professionalism and confidentiality
• Ability to learn new software applications and apply new learning

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.