Job description

Phillips 66 & YOU - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.

Learn more about Phillips 66 and watch our video "Trying New Things" by visiting phillips66.com/about.

The Analyst, IT Response Center is a critical member of the team responsible for monitoring IT infrastructure and applications in support of Phillips 66 lines of business globally.

The Analyst, IT Response Center performs technical analysis of system issues and outages as they occur across the Phillips 66 enterprise cloud and on-prem network. The Analyst performs research to troubleshoot and resolve issues, escalates to higher-level IT support team if required, and identify opportunities to improve monitoring practices. The Analyst is responsible for researching and documenting various mitigation strategies and must maintain current and thorough knowledge of Phillips 66 technologies, applications and their significance to business operations.

Responsibilities May Include:
Monitor mission critical services for end-to-end availability and performance.

Providing 24x7 infrastructure and service problem determination/recovery for the Phillips 66 network.

Perform level 1 & 2 systems administration tasks such as hardware configuration, patching operating systems and applications, and executing various scripts

Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.

Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.

Monitor a wide variety of information and network systems including, but not limited to, telecommunications circuits, LAN/WAN systems, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications.

Perform basic systems testing and operational tasks such as installing patches, network connectivity testing, IOS upgrades, and hardware staging.

Baselining circuit performance metrics and monitoring for deviation to proactively mitigate potential issues.

Help to develop improved network monitoring plans and assist in implementation.

Coordinate across teams, working closely with peers to ensure appropriate focus and sense of urgency is applied to all issues.

Interact with and manage communication carriers, outside vendors, and service providers to support technology products, and services.

Monitor and facilitate support bridges for major outages and degradation of service.

Basic/Required Qualifications:
Legally authorized to work in the job posting country

High school diploma/GED or higher

2+ years of experience in an IT support role

2+ years of direct experience dealing with network problem determination, WAN and LAN

Ability to multitask and work well in a crisis

Ability to perform shift work and/or work variable schedules

Preferred Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or related field

AWS, Cisco, and Microsoft certifications

Familiarity/Experience with cloud computing and supporting cloud environments.

Familiarity with network monitoring tools such as Netcool, Splunk and/or SolarWinds.

Strong communication, collaboration, troubleshooting, and analytical skills.

Strong time management and organizational skills.

Ability to successfully handle high volume workload, tight deadlines, and time restraints.

Ability to work with all levels of support within the organization.

Experience working in a team-oriented, collaborative environment.

Self-directed, self-starting, and capable of independent problem solving.

Experience supporting enterprise networks and users.

Ability to deliver results across a diverse set of competing priorities.

At the Phillips 66 Bartlesville Business Operations & Innovation Center, employees from multiple business disciplines deliver critical support and solutions that enable strong operating excellence and growth opportunities for the company worldwide. Located 40 miles north of the urban city of Tulsa, Bartlesville offers the warmth of a close-knit community with the amenities of a much larger city. Home to 35,000, Bartlesville is a vibrant city rich in history, culture and resources that come from a town built around the energy industry. Recognized as one of the top 25 livable cities in the U.S., it’s easy to see citizens take pride in their community. Bartlesville boasts an affordable cost of living with lovely neighborhoods, a thriving downtown, arts and theater, parks and an extensive trail network. Also vital to the community, is the Bartlesville Public School District (BPSD). Among the state's 32 largest school districts, the BPSD is an award-winning leader in STEM education K-12, and the high school is ranked among the best in the state by U.S. News & World Report.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

Annual Variable Cash Incentive Program (VCIP) bonus

8% 401k company match, with an additional 0-4% Company 401k contribution based on the Company’s financial performance

Cash Balance Account pension

Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP

Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards at hr.phillips66.com/.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of March 22, 2023 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

Requisition ID: 57242

Location: Oklahoma - Bartlesville

Job Field: Information Technology

Division : Information Technology

Technical Req : No

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