Apartment Community Manager- Southgate Gardens/Cedar Hill
Full Time
Thomasville, NC 27360
Posted
Job description
- POSITION SUMMARY
The on-site manager is responsible for managing her/his residential community in a manner designed to maximize cash flow consistent with SYNCO Properties, Inc.'s policy and procedures manual. Ensure superior physical maintenance and maximization of the appreciated value of property.
- DUTIES AND RESPONSIBILITIES
- Utilizing SYNCO Properties, Inc.’s Operating Policies & Procedures:
- Initiate use of effective marketing/advertising techniques as appropriate.
- Lease apartments to qualified individuals - never compromising profile - utilizing approved rate, incentive and renewal guidelines. Minimize resident turnover.
- Ensure a thorough review of the following with each new resident:
- Lease Agreement - covenants and conditions
- Community rules and regulations
- SYNCO Properties, Inc. policies
- Maintain positive relations with residents. Listen to complaints and attempt to solve them without referring to superiors.
- Coordinate social activities for residents as needed.
- Prepare resident newsletter.
- Ensure vacant units are market-ready and available to show in the best possible condition. Teach “Aunt Maude’s Rule.”
- Inspect grounds daily, including pools, laundry centers, common areas, and playgrounds to ensure they are maintained in excellent condition.
- Maintain attractive, neat office and/or model apartment and clubhouse at all times.
- Maintain accurate operations records and files.
- Complete all weekly and monthly reports in an accurate and timely manner.
- Process all leasing documents and accounting information in an accurate and timely manner.
- Collect, record and deposit 100% of all funds on a daily basis. Do not accept cash.
- Monitor all delinquent accounts and initiate defined collection procedures.
- Aid in the development of and monitor annual property operating budgets.
- Monitor purchase of supplies, parts, equipment and services.
- Accept service requests and coordinate same with maintenance personnel.
- Ensure service/repairs to residents within 24-hour period after maintenance is requested.
- Schedule, inspect and approve work completed by outside contractors.
- Be available for emergencies after hours.
- Maintain a professional attitude and conduct at all times. Exercise diplomacy when dealing with everyone related to your business.
- Ensure that all subordinates respect the rights and confidentiality of all residents by forbidding the disclosure or discussion of any privileged information obtained as a result of their position or unit entry.
- Monitor and ensure that all risk management guidelines are learned/enforced.
- Ensure master key policies and procedures are followed. Under no circumstances will any associate use a master key or apartment key to provide entry into any unit for unauthorized individuals including other community residents, family members or roommates - former and/or current- who are not on the lease.
- Shop competition - maintain knowledge of current events in area.
- Ensure that office hours are maintained, scheduling office staff appropriately for weekend coverage.
- Train, supervise and delegate responsibilities to the on-site staff. Recommend additional training or continuing education for subordinates as appropriate following approval guidelines.
- Monitor and communicate performance objectives, requirements, successes, and failures by verbal and/or written documentation. Inform DAO of specific problems or needs on a weekly basis.
- Ensure that the DAO is aware of important events, specific problems, etc. In addition to your immediate supervisor, report any on the job injuries to the Personnel/Benefits department immediately, submitting appropriate Workers Compensation accident report forms. Initiate any emergency medical attention necessary.
- Other responsibilities as assigned.
- QUALIFICATIONS
- Education/Experience
- High School diploma or equivalent required.
- Some college credits/college degree preferred.
- NC or SC Broker's License preferred. May be required at some locations.
- CAM or ARM preferred.
2. Knowledge, Skills, and Abilities
a) A minimum of three years previous management experience or
equivalent
b) Proven ability to manage, supervise and motivate personnel required.
c) Above average sales/leasing/marketing skills.
d) Computer experience/typing required.
e) Above average verbal and written communication
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