Join VillageMD as an APP Director, Virtual Care

Why VillageMD?

At VillageMD, we're looking for an APP Director for our growing virtual care team to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we’ve partnered with many of today’s best primary care physicians and advanced practice providers. We’re equipping them with the latest digital tools and empowering them with proven strategies and support. We’re inspiring better practices and consistent results.

We’re creating care that’s more accessible, effective, and efficient. With solutions that are value-based, provider-driven and patient-centered. To accomplish this, we’re looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

Reporting to the VP, Chief Advanced Practice Officer this individual will be a critical resource supporting the development and expansion of an innovative virtual care model that supports Village Medical patients 24/7. This individual will lead a team of Advanced Practice Providers (NPs/PAs) to deliver a best-in-class virtual patient experience. This role will create structure and process around provider scheduling, quality assurance, and workflow development to support our APP-led team through a period of rapid expansion.

Key responsibilities of the Manager, Virtual Care include:

• Serve as an operational and clinical leader for a team of Advanced Practice Providers that deliver direct patient care through chat, virtual visits (telehealth), and our Patient Service Center
• Manage all provider scheduling functions to ensure 100% uptime of a 24/7 virtual care model while balancing the needs and experience of our APP team
• Partner with VP, Chief Advanced Practice Officer to develop a quality assurance program that leads to data driven continuous improvement across the team
• Work cross-functionally with Product, Marketing, and Clinical Leadership to develop workflows that improve patient and provider experience
• Develop a monthly reporting framework to demonstrate both team productivity and program impact and effectiveness

What will make you successful here?

• You have experience performing under pressure with a strong sense of urgency, attention to detail, and a commitment to doing what you say you will do
• You are solution-oriented and have a passion for being hands-on in problem-solving, strategic design and execution
• You are self-starting and maintain a high sense of urgency and accountability in delivering measurable results in line with agreed upon timeframes
• You have a personal commitment to promoting and providing excellent customer service
• You demonstrate the ability to cope with and manage staff through rapid growth, ambiguity, and change
• You have excellent interpersonal skills, diplomacy, and patience while interacting with customers and colleagues

What you bring to VillageMD:

• Experience with value-based care and demonstrated understanding of operations’ role in supporting success in a value-based model
• Track record of working to develop Electronic Medical Record and CRM workflows, preferably in athenahealth and Salesforce Healthcloud
• Understanding of the complexities and licensing requirements of running a virtual care delivery model
• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
• 3-5 years of practice operations experience, preferably in a primary care or virtual care setting with a proven track record of successfully leading teams on complex initiatives
• 3-5 years of practice as a nurse practitioner or physician assistant
• Thorough understanding of the healthcare environment and specific knowledge of physician practice management and virtual care delivery
• Bachelor’s degree in healthcare or business administration
• National board certification as a physician assistant or nurse practitioner

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Please note: this position is remote with a preference for candidates in the Chicago, IL market