Job description
Overview:
It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
Encantado Technical Solutions is seeking an Application Engineer II to support the IT program at a major national laboratory.
Responsibilities:
- Assist the customer with superuser, technical, and system administration support of the IBM Maximo Commercial Off-the-shelf (COTS) software system.
- Support includes creating/improving Maximo interfaces, developing SQL queries, configuring Maximo, designing/maintaining custom electronic notification systems (i.e. Recall, Out of Tolerance), providing data collection and reporting for Maximo, providing technical and programing support for Zebra Industrial printers, and triaging and resolving software and process issues.
- Additional support responsibilities include maintaining/designing SharePoint sites in support of calibration activities, creating and managing assets within Maximo, processing a large volume of customer service requests varying from answering general questions to data entry, researching the status of equipment as requested, and data research, developing documentation, conducting user training and providing user guides, and providing one-on-one coaching in the use of Maximo.
- Maintain/Design SharePoint sites in support of calibration activities
- Create and manage assets within Maximo
- Process large volume of customer service requests varying from answering general questions to data entry
- Research the status of equipment as requested
- Data research
- Develop documentation
- Conduct user training and provide user guides
- Provide one-on-one coaching in the use of Maximo
- BS/BA and a minimum of one year experience working with data structures and understanding their interrelationships
- In lieu of degree, relevant experience is applicable
- U.S. citizenship is required per Contract to obtain and maintain U.S. Department of Energy Clearance, with the ability to obtain and maintain a DOE L clearance.
- Minimum of one year working knowledge (writing queries, execution of queries) of Structured Query Language. Oracle and SQL are preferred
- Minimum of one year experience in working with customers and the IT team in identifying and troubleshooting software issues
- Experience in maintaining/designing SharePoint sites
Desired Skills
- Understanding of the PSL workflow process.
- Familiar with DB stored procedures. Knowledge of web page coding (HTML, ASP, CSS, Java) etc.
- Thinking skills In-depth knowledge of Computerized Maintenance Management System (CMMS) (i.e. Maximo).
- Knowledge of using Maximo Integration Framework (MIF).
- Ability to create reports and graphs using Microsoft SQL Server Reporting Services (SSRS) or similar web reporting tool.
- Experience with Microsoft SharePoint and Subscriptions.
- Experience with Agile
- Experience with utilization of a KanBan Board
- Experience of Zebra Programming Language (ZPL II).
- Ability to configure/troubleshoot/repair Zebra Industrial Printers.
- Documented success in training users and developing training materials
- Demonstrated success in meeting deliverables on schedule
- Experience in the use of other large COTS software packages
- Must be able to work in a team environment and communicate effectively to the business and IT
- Demonstrated excellence in teaming, interpersonal, communication, and organizational skills
About Us:
Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-protégé joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.
It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
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