About Sterling Medical Devices:

Sterling Medical Devices, a provider of custom electro-mechanical and software solutions for the medical device industry, has been dedicated to helping our clients resolve medical device development challenges. Our engineering teams address the whole development process: systems, software, electronics, mechanical, quality, and compliance. Our headquarters, located in Moonachie, NJ, is a casual work environment that engages our team in cutting edge technologies and projects.

Sterling has over 20 years of experience working with doctors, startups, medical device companies and providing solutions for healthcare companies that need to scale up quickly to bring medical device software, hardware, mechanical, and mobile medical device apps to market by successfully navigating the FDA and CE approval process. We design our client’s products with a focus on the user needs and requirements, while making smart design choices based on our extensive and diverse product development experience.

The Opportunity:

We are currently searching for an Applications Solutions Specialist responsible for providing technical and operational support, as well as day to day support for an IT application, supporting Siemens Polarion ALM. This position requires a highly motivated self-starter, a consummate professional and team player who can efficiently work with all levels of employees. This individual must be creative and enjoy working in an entrepreneurial environment, be capable of managing their workload and prioritizing tasks in a fast-paced environment.

Key Responsibilities and Accountabilities:

• Act as primary Level 2 contact for Polarion ALM technical issues primarily dealing with the PLM support team and 2nd level end user/client support.
• Answer, evaluate, and prioritize requests for assistance from the PLM level 1 support team experiencing problems with Polarion system issues.
• Design, scale, implement and deploy new standalone and clustered instances of Polarion ALM both internally at SMD and for customers.
• Assist with Polarion integrations into customer and internal environments including, but not limited to, SSO, LDAP, Email, 3rd party apps with api.
• Act as primary point of contact for Sterling PLM and Siemens GTAC support for application runtime issues, integration troubleshooting, and other requests as needed.
• Assist PLM Sales with proposals and draft agreements.
• Effectively collaborate with the Director of IT and PLM team as issues and future challenges arise.
• Maintain current knowledge and skills of Polarion ALM through in-services, workshops, and/or seminars.
• Other duties and projects as assigned.

Education and Experience:

• High school diploma or higher education degree
• Three to five years’ related experience, web server technologies and/or training
• Ability to work flexible hours
• Preferred knowledge of related Product tools such as IBM Rational Doors, IBM Rational RTC, PTC Integrity, Jama Contour, JIRA, Azure DevOps, ALM Quality Center, Cognition Cockpit, Codebeamer, Blueprint Software, HP ALM, and Microsoft TFS
• Knowledge of Cloud based hosting including AWS
• Familiar with LDAP or Identity providers such as Okta
• Experience / knowledge with Apache Lucene, SQL
• Working experience with Java, J2EE, Java Script, HTML, CSS, XML
• Linux and Windows operating system knowledge
• Proficiency with virtual machine support, VMWare preferred

Knowledge and Skills:

• Excellent customer service skills, including the ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand
• Ability to take ownership of customer issues and provide excellent and timely support to the PLM Team and clients, ensuring downtime and issues are kept to a minimum
• Ability to analyze and solve practical problems, dealing with a variety of concrete variables, in situations where only limited standardization exists
• Professional disposition with an attitude of self-sufficiency and tenacity in getting the job done
• Strong oral communication, listening, interpersonal and written communication skills
• Willingness to share knowledge with team members, management, and users
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to prioritize a workload with multiple tasks and multiple demands and meet due dates.
• Excellent organizational, time management and time tracking skills
• Willingness to attack issues head on and have the diligence to see them through to resolution
• Self-motivated with ability to work independently and drive projects
• Ability to maintain client confidence and protect operations by keeping information confidential
• Ability to accept constructive criticism and end user feedback regarding their experience with Polarion ALM software

Sterling Medical Devices (SMD) is an Equal Opportunity Employer. SMD does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.”

Local candidates only at this time, please. We do not offer relocation assistance.

No third-party candidates please.

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