Job description

Applications Support Technician

About WeLink

WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else.

We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience.

If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and pioneer a better wireless future for the world, join us.

As an Applications Support Technician you will provide technical support on a subset of proprietary and non-proprietary business system applications. Working at a Tier 1/ Tier 2 level you are responsible for troubleshooting, diagnosing, and resolving technical issues for employees that use the WeLink Business Applications, and other responsibilities as assigned.

Duties and responsibilities:

• Handle requests in a timely manner and document tickets as appropriate
• Escalate requests to Tier3 or Engineering team when additional support is needed
• Close the loop on customer communication on ticket status
• Provision/deprovision user accounts in company applications, and troubleshoot account issues as needed
• Perform other duties and responsibilities as assigned by IT Lead

Requirements:

• 1+ year of experience in a help desk environment
• Experience with Salesforce, Netsuite, QuickSight, SalesRabbit, Google Workspace, Office 365, Welink Platforms (Salesview, LinkView) Hellosign, and other common business applications
• Computer Science or Information Systems experience
• Strong customer service, communication and organizational skills
• Strong analytical and problem solving skills
• Experience with troubleshooting basic Windows 10/11 and MacOS issues
• Basic knowledge of computer hardware
• Communicate fluently in English
• CompTIA A+ and/or other related certifications
• High school diploma or equivalent

Must live in Utah and be willing to work in-office 2-3 days/week at headquarters in Lehi, Utah.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lehi, UT 84043: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Salesforce: 1 year (Required)

Work Location: Hybrid remote in Lehi, UT 84043

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