AREA SENIOR SALES MANAGER | PALISOCIETY LOS ANGELES

WE OFFER:

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

POSITION PROFILE:

The Area Senior Sales Manager is responsible for planning and managing the overall sales for Palisociety. This role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives for our Los Angeles/Santa Barbara and Palm Springs hotels.

ESSENTIAL FUNCTIONS:

Direct Sales:

Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan.

• Must meet monthly KPI’s as determined by Managing Director of Sales
• Selling for both transient and group vertical markets for the designated portfolio
• Servicing and managing room blocks and ensuring your groups experience a seamless stay

New Account Development/Key Account Management:

Capture competitor's accounts through networking & research in order to target and solicit those most probable to generate new business.

• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
• Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.

Customer Service: Develop strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

• Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.

Revenue Management:

A well-rounded understanding of the particulars of revenue management and its relation to sales, including but not limited to:

• market intelligence and trends
• sales and revenue strategies
• general knowledge of revenue and reservations systems.

Communication: Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.

Reporting: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.

• Prepares sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings.
• Prepares monthly production reports for both group and transient business and F&B events and bookings.

Community & Travel: Actively participate in community and industry organizations and travel where needed for client appointments, site visits or trade shows to benefit the collection’s exposure to the community and bottom line. As necessary, attend out-of-town conventions to generate business.

Hotel Leadership: Senior Sales Manager is expected to lead by example at all times and stay visible to the team. The leadership goals should be the following:

• Be a part of a leadership team of brand advocates who believe in what Palisociety has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist in building a culture of open communication, spending time with team members and be available for them (open door policy).
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the property.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).
• Easily translate a passion for the brand into a unique experience for both hotel guests and employees.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.

REQUIREMENTS:

• At least 3 years Hotel Sales Experience required.
• Must be able to communicate in English, both written and verbal.
• Must be able to speak clearly and understandably over the telephone.
• Great written communication and Telephone Etiquette
• Organization
• Professionalism
• Experience with Microsoft Office, including: Excel, Word, Outlook.
• OPERA, Tripleseat, and Stay in Touch experience a plus.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

REQUIREMENTS

• Minimum three years sales experience within a luxury hotel setting.
• Flexible schedule – must be available to work a variety of shifts
• Ability to carry up to 25lbs

ABOUT PALISOCIETY:

Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of–a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.

Palisociety properties are regularly featured on the Conde´ Nast Traveler’s Hot List, and Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels