WHO WE ARE:

Home Matters Caregiving is a best-in-class, in-home care agency led by an experienced team in building and growing successful businesses. We service Cincinnati and Northern Kentucky with plans to expand in the future.

JOB SUMMARY:

The Caregiver Manager will work closely with our leadership team to help manage a great team of Caregivers.

Key responsibilities include:

1. Delivering excellent care to existing and new clients

2. Managing a team of Caregivers including training, scheduling, and helping recruit new employees.

3. Represent the company with clients to facilitate introductions, stay up to date to ensure expectations are being met.

4. Manage weekly client schedule to execute all scheduled Care Plans in your area including personally filling in for any Caregiver shifts if there are any schedule gaps.

• Demonstrate ability to effectively communicate confidently and interact with people in a way that puts them at ease over the phone and in person.
• Ability to perform multiple tasks under strict deadlines.
• Excellent problem solving and prioritization skills.
• At least 1 year experience in administrative capacities, with experience relevant to scheduling and recruiting.
• Experience in the home care field as a caregiver.
• Ability to pass required pre-employment assessments and criminal background test
• Able to provide the utmost professionalism and customer service over the phone and in person
• Flexible schedule to meet the needs of the agency.
• Manage all incoming calls Saturday and Sunday Time:
• Return all voicemails, texts and emails within 30 minutes.
• Be knowledgeable of Home Matters Caregiving Policies and Procedures.
• Be knowledgeable of services provided by our agency to manage prospects.
• Be well versed in the Employee Handbook and be able to refer to it when staff have questions on following proper procedures.
• Refer any urgent client or staff issues to responsible manager for follow-up.
• Assist Administrator of Care with caregiver/client schedules on the weekends and other hours as needed
• Update caregiver schedules and tasks in the system.
• Schedule intros for new hires and new clients for all first shifts via Clear Care and notify manager
• Work with management on hiring needs.
• Perform other duties as instructed by the Administrator of Care, Executive Director, etc.