Job description

The Royal Marine Hotel is currently accepting applications for the position of Assistant Front Office Manager tohelp oversee the front office department of our 228 Bedroom Hotel.

We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service. This is not an office based position but requires leading from the lobby.

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Principle Responsibilities: *

The Assistant Front Office Manager will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Hotel Responsible for all front office functions and team.As a department leader, directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.

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Role Requirements: *

• Help to establish and implement standards, ensuring all services offered are of the highest 4* quality and all employees are trained in the delivery of same.
• Help set high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.
• To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner.
• Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching whenneeded
• Providing guidance and direction to team members, including setting performance standards and monitoring performance.
• Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning.
• To ensure compliance in relation to Health & Safety and statutory requirements.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• To maintain a strong visible presence in the department.
• Ability to recruit, train, develop and retain team members.

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The Candidate: *
The ideal candidate must have;

• Previous supervisor experience in a similar position within a 3* or 4* property.
• Excellent attention to detail and the ability to motivate self and team.
• Strong, professional communication skills are essential, both oral and written.
• Previous experience in a high-volume property.
• Fully competent in the property management system, HOTSOFT or similar PMS.
• The ability to work under pressure, on their own initiative and have a passion for the hospitality business.

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In return, we offer excellent employee benefits including: *

• Length of Service Rewards
• Internal Training Rewards
• Upselling & Other Departmental Rewards
• Discounted Spa treatments
• Educational Assistance – for Hospitality & other professional courses
• On-site Gym and pool
• Bike to work scheme & other commuter plans
• Meals during shifts
• Free on site tea/coffee
• Free parking
• Healthy Snacks
• Staff Discounts on accommodation in our Sister Properties
• Opportunities for advancement& Career Development
• Employee Recognition(eXcellence Points)
• Achievers of the Year
• Leaders of the Quarter
• Achievers of the Month
• Employee Referral Bonus
• Complimentary Golf
• Team & Departmental Rewards

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Hotel Facilities*

• 228 well appointed Bedrooms
• 12 Dedicated Meeting Rooms set in the original Victorian Building which have been meticulously restored
• The Carlisle seating up to 500 delegates
• Bay Lounge, ornate yet entrenched in history in a perfect setting ideal for afternoon tea
• Hardys Bar incorporating a modern design serving a trendy menu
• Dún Bistro featuring a mix of both modern and period design featuring a European menu
• Pier Health Club with an 18 metre pool and a cardiovascular exercise facility with state of the art equipment. Our luxurious SansanaSpa which has nine treatment rooms including a Razul Chamber, a Hydrotherapy Bath and Dry Flotation Room
• The Team at the Royal Marine is exciting and extremely dynamic; and always working at developing a continuously growing business and a vibrant Hotel.

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If you wish to apply for this position please do so online attaching a copy of your CV for consideration.*

Job Types: Full-time, Permanent

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