Job description
About the Position::
As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results.
What You'll Do::
With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.
- Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe
- Manage front end guest flow to achieve operational success and an excellent shopping experience every time
- Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms
- Managing order guides/ordering deadlines/reducing shrink/damage
- Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
Qualifications::
At a minimum, what
you will
need
- 3 plus years of experience in a guest service role
- 1 plus years of leadership experience
- Working knowledge of Microsoft Office
- Must be at least 18 years of age
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