Veterinary Specialty Hospital (VSH) is looking to hire a full-time Assistant Hospital Service Manager

About Veterinary Specialty Hospital: At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

The Assistant Hospital Services Manager is accountable for daily operations of departments in conjunction with the Department Leads, Hospital Supervisors, and Hospital Services Manager.

Responsibilities:

• Engages in real-time resource allocation to develop staff schedules (clinical and non-clinical) to assure maximum productivity and service while managing labor against budget
• Regularly assesses the efficient and effective flow of clients and pets through the department while also ensuring proper care from arrival through discharge and follow-up
• Evaluates the equipment and staffing needs for the department and recommends appropriate resources to meet those needs
• Ensures all department work areas are clean, attractive, functional, safe, OSHA compliant and hospitable for staff, patients, and clients
• Ensures all equipment is appropriate and in good working order and receives regular required maintenance
• Develops and builds teams by encouraging and building mutual trust, respect, and cooperation among team members, incorporating the company’s vision, mission, and core values
• Participates in the recruitment, interviewing, and hiring for technical and support staff positions
• Ensures appropriate training for all staff including an exceptional understanding and delivery of customer service and hospitality
• Works in collaboration with the leadership team to facilitate change management in the hospital
• Serves as mentor and coach for technical and support staff requiring development and assistance in non-clinical matters
• Resolves or approves any payroll matters through supervisors or directly, as needed.
• Manages equipment needs within the hospital
• Manages day to day scheduling and long term schedule planning for support staff
• Supervises support staff personnel and participates in performance reviews and disciplinary actions

The pay range for this position is $67,000 and $78,000. Compensation is negotiable based on education, experience, and other relevant credentials.

Education, License and Job Requirements:

• Bachelor’s degree or equivalent work experience
• Proficient in Microsoft Office suite

Skills and Experience:

• 2 or more years of management experience or 4 years of veterinary industry experience
• 1 or more years in a supervisory role
• Strong problem solving abilities
• Excellent verbal and written communication skills
• Ability to mentor and build relationships
• Strong conflict resolution skills
• Strong time management skills

Benefits:

• Highly competitive and comparable wages based on experience and skill set
• Partnership with Purdue VT program/scholarships
• Competitive Vet Assistant and RVT CE allowance annually
• VetBloom access: Race approved continuing education, training and curriculum library
• License application and renewal reimbursement for RVT’s, CVPM
• Financial support and onsite mentorship toward pursuit of licensure or certification
• Health and wellness programs including access to League wellness app
• On- site Social Worker
• Opportunities for growth and advancement
• 75% Employee Pet discount
• 3 weeks paid time off that increases with milestone anniversaries
• Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, and uniform allowance
  • No waiting period. Health benefits are immediate upon hire

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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