Job description

Job details

PAY TYPE:

Salary: $32k

Full-time
Full Job Description
ASSISTANT MANAGER

JOB SUMMARY

AR’s Entertainment Hub is seeking a highly-motivated candidate to join our superior customer service team. In this role, the Assistant Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our high level of standards! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

RESPONSIBILITIES

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level

• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs and Standard Operating Procedures (SOPs)

• Develop weekly schedules, ensure staffing levels and lead coverage are appropriate to meet the needs of the business and maximize the customer experience

• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity

• Select, develop staff and trainers for more responsibility for internal promotability into a leadership program

• Ensure execution of all employee recognition and incentive programs as directed.

• Assist with inventory and controlling expenses

• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections

• Maintain a safe, clean and secure environment for all guests and staff

• Continuously improves operational execution through attention to detail and adherence to AR’s Entertainment Hub’s high level of standards

• Other duties as assigned

QUALIFICATIONS

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)

• 2+ years’ supervisory or management experience required

• Ability to pass a thorough background check

• Demonstrated ability in developing staff members

• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!

• Computer skills essential — Microsoft Office (Excel, Word)

• Professional grooming and conduct must be constantly displayed to set an example for staff

• Ability to enthusiastically interact with others

• Adaptability, flexibility, general enthusiasm for the business

• Strong communication skills; ability to write and verbally communicate in a clear and concise manner

• Willing to learn and adapt to changes or challenges

• Ability to establish working relationships with all employees, management, and vendors

• Exercise good judgment in decision making

• HIGH LEVEL of attention to detail. See a problem and fix it before it ever becomes a problem.

• We work when others play! Must be able and willing to work weekends, evenings and holidays

ADDITIONAL REQUIREMENTS

• Ability to lead, motivate and empower the team

• Ability to follow direction and accept constructive criticism or assignments.

• Ability to hold staff members accountable to our high levels of standards

• Ability to take initiative

• Ability to have an high level of attention to detail

• Excellent interpersonal and communication skills

• Ability to recognize problems and problem-solve

• Ability to see patterns in performance and strategize solutions

• Exercise good judgment in decision making

• Serve as a role model to customers and staff members by following SOPs and always being a fantastic representative of oneself and of AR’s Entertainment Hub

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required

• Work in noisy, fast-paced environment with distracting conditions

• Move about facility and stand for long periods of time

• Lift and carry up to 30 pounds

PERKS AND BENEFITS

• Free Attraction Passes

• Employee Fun Days

• Discounts on Meals

• Awesome culture that’s inclusive, rewarding and FUN!

• Unlimited FREE game play!

• Discounts on Birthday Party Packages

• And so much more

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

AR’s Entertainment Hub is an equal opportunity employer.

Experience:

• Leadership: 2 year (Required)

Job Type: Full-time

Pay: $32,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• San Antonio, TX 78201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)
• Restaurant experience: 1 year (Preferred)
• Microsoft Word: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: In person

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