Job description

BRKTHROUGH is a brand new and immersive social gaming experience designed to make participants feel like they have entered another world. The new concept is the future of in-person entertainment for groups of all kinds, with its combination of wildly entertaining gameplay, and great food and drinks. The space will open with 40 unique and high-technology game rooms where teams will encounter physical, mental, and skill-based challenges.

As an Assistant Manager you are a protector of all that we hold sacred; Social Gaming, Social Gaming and Social Gaming.

BRKTHROUGH Core Values:

Core Values are the guiding principles that define our culture and make us unique.

• Create Joy - We’re here to bring people joy – in the experiences we create, in the work we do, and in the way we interact with our community.
• Be The Next- Level Up. Pursue growth, lead change, and experiment. Master your craft.
• Celebrate - Remember to enjoy life’s victories and make a big deal out of them.
• Be Adventurous and Creative - An innovative mindset is our default setting. We are always willing to take risks and try new things.

Your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

• Positive attitude and passion for making people smile, and truly enjoy their experience.
• Value for high quality food and beverage, and appreciation for consistency
• Sense of adventure and engaging energy
• Ability to communicate effectively with ALL team members and Management Team

Responsibilities

• Gain a complete understanding of specific goals, objectives, and audiences
• Help build a well-developed and high-performing team that works together collaboratively.
• Collaborate with the team to ensure the company is providing consistently excellent products and service, and that the environment is inviting and well-stocked
• Set daily employee objectives and schedules to achieve and exceed company productivity and sales goals
• Monitor performance and report on progress
• Adhere to department policies and procedures
• Partner with Operations Managers to ensure quality customer service and supervise a team with diverse talents and responsibilities
• Meet regularly with management to report and plan strategic plans for team objectives
• Monitor customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management
• Assist Operation Managers with training of new team members
• Open and close location when necessary
• Serve as the Lead in different departments when needed; but not limited to cashiering, or working in the kitchen

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Experience level:

• 2 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Weekend availability

Ability to commute/relocate:

• Overland Park, KS 66223: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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