Job description

Join our A+ Team

Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method™— the result of decades of hands-on instruction and development — has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.

Position Summary
The Mathnasium Assistant Manager is responsible for completing sales and administrative tasks assigned by Upper Management to help running a center efficiently, in addition to, providing educational support and leadership to the instructional floor.

• Assistant Managers take ownership of the center’s effectiveness and are empowered to take appropriate action when necessary.
• They complete sales tasks, such as making care-calls, following up with warm leads to schedule center visits, and having an enrollment conversation with a walk-in customer.
• Assistant Managers also complete administrative tasks such as creating binders, reordering workout plans, and logging student progress.
• In addition to providing administrative, sales, and instructional support, the Assistant Manager is involved with training, coaching, and developing the instructional staff to achieve top performance in their roles.

Role & Characteristics:

Assistant Center Principles, Educational Experts, and Administrators

• Manage all aspects of center operations to ensure it runs efficiently
• Assume responsibility of ensuring all administrative duties, such as, creating binders for students, entering student progress into the center management system, and coordinating with Upper Management to modify student learning plans/workout plans, are properly completed
• Position students and team members for success by providing them with the educational material they need
• Administer educational assessments to diagnose learning gaps in order to create learning plans for students
• Take accountability/ownership of decisions, actions, choices, and outcomes

Sales Managers and Customer Service Specialists:

• Successfully enroll leads in person or over the phone in the Mathnasium program by staying customer focused, utilizing Mathnasium sales tools, overcoming obstacles to sell the program, and building personal relationships to ensure exceptional customer service and satisfaction
• Positively interact and engage with parents to build rapport, establish trust, and answer any inquires
• Ensure parents and students have a positive customer experience
• Instructional Leaders, Trainers, and Support: Take ownership of providing support to the instructional floor and staff, ensuring students achieve educational success, team members provide exceptional instruction using Mathnasium methodology, and instructional leadership manage the flow of students appropriately
• Provide on-the-job training/coaching as needed to help employees achieve top performance
• Join the instructional staff in providing instruction to students, when necessary
• Build relationships with team members in order to effectively motivate and lead them
• Quickly identify employees’ needs, and provide appropriate training, coaching, and feedback to enhance team members’ performance in their roles
• Develop team effectiveness by enhancing team communication and collaboration to help foster a positive working environment for all employees

Additional Responsibilities:

In addition to conducting all the tasks and maintaining all the competencies of the Assistant Manager position, this role required to have knowledge and be competent on all the tasks and competencies of the Instructor, and Lead Instructor positions as well.

Qualifications:

• REAL passion to help others, REAL curiosity about people (both children and adults)
• Ability to learn new ideas, cope and adapt quickly and easily to change in a fast-paced environment
• Excellent communication, multitasking, and organizational skills
• Respect the diversity and backgrounds of parents, children, staff, and community
• Passionate about working with children
• Strong interpersonal skills, ability to work as part of a highly productive team
• Professionalism, flexibility and a good attitude
• Experience managing an office, including ordering office supplies and resolving simple IT issues preferred

Previous experience in a lead position with an education institution with school-aged children is preferred, previous experience with Mathnasium is highly preferred

Hours: 40 hours/week

Full time employees are eligible for benefits such as PTO, Health Insurance, Dental and Vision Insurance after 90 days of employment.

Center Hours (varies by location):
Monday-Thursday: 11pm-7pm
Saturday: 9am-5pm

Job Types: Full-time, Part-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Masks are optional but we ask everyone to respect individual choice on masks.

Ability to commute/relocate:

• Menlo Park, CA 94025: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What city do you currently reside in?
• What is your weekly availability?

Education:

• High school or equivalent (Preferred)

Work Location: In person

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