Job description

Lynden Logistics, a member of the Lynden Family of Companies, has roots in transportation going back more than 100 years. We are a full-service transportation and logistics provider. From complex global projects to home deliveries, and everything in between, we’ve got the right service to meet your needs. We are a “one-stop shop” for any transportation or shipping need with a special focus on the markets of Alaska, Hawaii, Puerto Rico, Canada, and other U.S. and global locations operating out of over 10 US states, Puerto Rico, and Canada. Lynden Logistics is committed to creating a work environment that motivates and challenges our employees by providing them with training, the ability to expand their knowledge in our industry, and the opportunity to grow in their responsibilities and encouraging innovation and excellent customer service in their jobs.

Lynden Logistics, Inc. is looking for someone who is enthusiastic and self-motivated to join our dynamic international freight forwarding operations team! We are looking for an individual who takes pride in finding solutions to problems that meet the expectations of your customers and thrives in positions where no two days are the same. If this describes you, then you’re the person we are looking for!
The Team
The Lynden International Operations team handles all aspects of international air export and import, as well as domestic ocean for our off shore markets including Hawaii, Puerto Rico, Alaska and Guam, including customer service, daily movement of freight and documentation activity. This role will be responsible for supervising the international department, facilitating international freight movement for key customers.
Why you want to work for Lynden Logistics, Inc.
Compensation – Competitive pay with a discretionary bonus program
Healthcare – Medical, dental and vision plans
Paid Time Off – 17 days paid time off, PTO days increase with years of service
Holidays – 8 paid holidays
Retirement Plan – 401K with up to 50% of the first 6% contributed matched
Extras – Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you
Tuition Reimbursement program
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Perform all aspects of customer service and carrier relations (negotiating rates & services and securing spot quotes with carriers to increase profits and reduce customer costs) through direct communication with customers and agents, and maintaining a professional image and insuring quality service. This includes communication and coordination with foreign agents utilizing both verbal and written communications.
• Provide back up support to air and ocean operations.
• Establish & manage relationships with vendors and carriers to maintain a quality level of service.
• Knowledge of export and import routing and documentation.
• Knowledge of regulatory compliance for Import and Export
• Identify and analyze customer requirements and ensure internal processes meet or exceed these.
• Coordinating movement of freight, including determining routing to meet customers economic and time requirements.
• Able to set and meet deadlines per internal and external customer expectations.
• Analyze current market to ensure competitive rates and profitability and quote shipping rates to customers.
• Coordinate warehouse inventories and process for international customers.
• Ensure invoicing of customers is accurate to quoted and contractual obligations, and approve invoices for payment and submit to the general office for payment.
• Schedule and conduct in-house trainings
• Occasional overtime depending on the workload
• Possible on-call scheduled for weekend
• Regular and consistent attendance is required
• Additional duties may be assigned

SUPERVISORY RESPONSIBILITIES is responsible for the overall direction, coordination, and evaluation of the International Work Group.

• Monitored on result of work group's work against budgets, productivity objectives, and cost objectives.
• Responsibilities include training and rewarding employees; setting priorities, assisting in planning, scheduling, assigning, and directing work; assisting in appraising performance; addressing complaints and resolving problems; handling conflict-oriented or complex air and ocean situations
• Recommending and implementing changes in procedures, systems, methods, and policies in cooperation with the international manager.
• May provide planning and budgeting input.

QUALIFICATIONS
High school education or equivalent and six years international freight forwarding experience with one year lead or supervisory experience; or 1 year experience as International Agent 3; or Bachelor's Degree in related field and 3 year's international freight forwarding experience.

• Intermediate MS Office products
• Ability to supervise and motivate a team of individuals
• Ability to calculate freight rates, including the effect of dimensionalized weight, and amounts such as percentages, volume, and discounts. Ability to apply concepts of basic algebra and geometry.
• Good organizational and multi-tasking skills
• Ability to work accurately with a wide range of data and reporting
• Great customer service skills are essential
• Ability to solve practical and unusual problems and deal with a variety of complex or difficult situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form. Fully competent to make independent decisions.
• Excellent written and verbal communication skills to effectively present information in writing and in person in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Process brokerage and ISF entries through NetCHB a plus
• Foreign language skills a plus
• DG certification a plus

Ability to possess and maintain a TSA Security Threat Assessment (STA) with a status of Passed, or a TSA recognized equivalent. TSA recognized equivalents include a Secure Identification Display Area (SIDA) badge, Commercial Driver’s License (CDL) with Hazmat Endorsement issued within the 50 States or District of Columbia, the Transportation Worker Identification Card (TWIC), or Free and Secure Trade (FAST) card issued by U.S. Customs and Border Protection. STA’s will be submitted by Lynden International upon job offer and renewed thereafter. Recognized equivalents must be current at time of application and successfully renewed by the applicant thereafter.
Successful candidates must pass pre-employment drug test and undergo background screening.
Federal law requires Lynden Logistics to verify the identity and employment eligibility of all persons hired to work in the United States. Lynden Logistics will provide the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

Lynden Logistics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests and we will work with you to meet your needs.

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