Job description

About us

Massage Heights is a leading U.S. and Canadian chain of massage and skincare retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members and guests’ wellness goals through providing therapeutic and healing services.

Our work environment includes:

• Growth opportunities
• Wellness programs
• On-the-job training
• Flexible working hours
• Safe work environment
• Lively atmosphere
• Company perks

The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director to help ensure exceptional guest service and team member satisfaction, these duties include but are not limited to the following:

Assist the Retreat Director in managing all aspects of the Daily Operations:

· Directly assist the Retreat Director to supervise all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift

· Assist as assigned with recruitment, hiring, training, developing and retaining top talent

· Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role playing, and training is essential for the success of the Front Desk Team

· Stay updated on all services, products and promotions, be diligent in setting the example for your team

· Effectively manage team member schedules to ensure proper execution of daily operations

· Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals

· Lead by example, demonstrating the ability to achieve personal as well as team goals

Adhere and align the team and Retreat to our Brand Standards:

· Create an environment that is passionate about providing supreme guest service

· Focus on building guest loyalty by consistently following the proven operating system of Massage Heights

· Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand’s Mission, Core Values and Strategies

A strong candidate will possess the following:

· At least 1-year face to face sales or retail management experience

· Self-starter mentality with leadership, organization, communication and interpersonal skills

· At least 1-year experience in training, coaching, and conflict resolution

· Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline

· Demonstrate working knowledge of computers and standard software

· Basic business math skills

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Ability to commute/relocate:

• Leawood, KS: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service , sales and management: 1 year (Preferred)

Work Location: One location

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