Assistant, Student Services (Call Center)
Full Time
Sarasota, FL
Posted
Job description
Applicants may be asked to demonstrate any or all of the following duties:
1. Guides and assists students through the admissions process to ensure enrollment.
2. Expands student access to admissions via use of chat sessions, targeted recruitment events, and calling campaigns. Ensures service excellence and responsiveness by providing effective, timely communications to students regarding their admissions, residency, and orientation status.
3. Serves as first contact for financial aid inquiries by providing financial aid status, missing requirements, and award information.
4. Guides and assists students from registration through graduation by providing accurate information regarding policies, procedures and processes via telephone.
5. Conducts campaigns targeting SCF graduates at risk for student loan default. Provides resources for students to connect with lenders and educate them of other available options.
6. Performs other duties as assigned.
Minimum Qualifications
1. Guides and assists students through the admissions process to ensure enrollment.
2. Expands student access to admissions via use of chat sessions, targeted recruitment events, and calling campaigns. Ensures service excellence and responsiveness by providing effective, timely communications to students regarding their admissions, residency, and orientation status.
3. Serves as first contact for financial aid inquiries by providing financial aid status, missing requirements, and award information.
4. Guides and assists students from registration through graduation by providing accurate information regarding policies, procedures and processes via telephone.
5. Conducts campaigns targeting SCF graduates at risk for student loan default. Provides resources for students to connect with lenders and educate them of other available options.
6. Performs other duties as assigned.
Associate’s degree or equivalent from two-year College or technical school and two or more years’ related experience and/or training; or equivalent combination of education and experience.
Preferred Qualifications Special Instructions to Applicants
All college searches are subject to compliance with Florida’s Public Records Law and all documents submitted become the property of the college. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214.
Pre-Employment Screenings
Requires successful completion of criminal background screenings and employment reference checks.
Department Name Call Center Campus Bradenton Work Schedule 12 month Work Hours From 8:00am Work Hours To 4:30pm Total Hours Per Week 37.5 Requested Start Date ASAP Job Type Staff/Administration Benefits Eligible Yes Hiring Range $15.40-$20.60 FLSA Non-Exempt Job Open Date 03/10/2023 Job Close Date Open Until Filled No Statement of Non-Discrimination
State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5323, 5840 26th St. W., Bradenton, FL 34207.
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