Animal Hospital of Falcon is searching for an Assistant Hospital Manager to help lead our team!

Animal Hospital of Falcon, located just outside of Colorado Springs, is hiring an Assistant Hospital Manager to join our team. For our patients and clients, our focus is the human-animal bond and being of service to our community. Together with our doctors, techs, client service representatives, and assistants, we foster a teamwork environment. Through that teamwork, we all achieve a work/life balance so we can enjoy what Colorado has to offer!

Newly built in 2001, Animal Hospital of Falcon is a full-service small animal veterinary clinic committed to providing exceptional care for your pet through all life stages in a friendly environment that is also sensitive to the individual needs of our valued clients.

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  This will be a hybrid role consisting of 80% Floortime / 20% Admin time
• Compensation: $19-$23 Hourly/ DOE

Job Duties and Responsibilities

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  Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Establishes goals for the practice and staff.

• Creates the hospital schedule and manages labor costs to budget.

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive and rewards and recognition programs.
• Manages staff, including grooming and boarding staff if applicable.

• Tracks and maintains current licensure for all DVMs.

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.

• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• Bachelor’s degree in business or related degree is preferred.
• Previous veterinary leadership experience (required)
• 1-3 years of experience in a manager role, including customer service experience.

• Experience in a hospital setting in positions of increased responsibility is a plus.

• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including: coaching, developing, and motivating staff
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.