Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We challenge assumptions and invite dissent to accomplish bold goals and unleash the most extraordinary work of your career. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Are you ready to challenge the expected to deliver the extraordinary?

Under the Direction of the Department Supervisor and/or Manager, this position is responsible for answering phones, directing calls, and accurate and timely patient scheduling of Physical Therapy OR Mammography, Ultrasound, Dexa, Fluoroscopy and X-ray exams. Will provide efficient, effective, quality customer service through a variety of duties including, but not limited to: Appointment scheduling, collection and entry of patient demographics. Should maintain the confidentiality of all information, as stipulated in the HIPAA Privacy Rules and DuPage Medical Group Confidentiality Policy.

The Journeys and Adventures that Await

• Answers/schedules all inbound calls based on department and makes outbound scheduling calls to patients
• Proficient in scheduling Dexa, Ultrasound, mammograms, fluoroscopy and xray exams OR Physical Therapy
• Schedules and Cancels appointments at patient request.
• References modality credentialing protocols to assure accurate scheduling.
• Researches each patient entry to ensure that only one patient record exists by matching designated criteria in the Epic database. Identifies duplicates patients and completes patient merge requests following established guidelines.
• Updates patient information as necessary. Reviews/updates patient demographics as needed
• Attends meetings as required. Responsible for maintaining accurate and current resource material. Utilizes materials appropriately when making scheduling decisions
• Participates in the rotation of department responsibilities and performs other projects and duties as related to the organization's objectives
• Team player
• Work outbound orders reports
• Accepts incoming calls pleasantly and appropriately using assigned greeting and using name.
• Wraps up each call appropriately

The Experiences You Bring

• High school diploma or GED
• Previous call center and/or medical scheduling experience preferred.
• Experience in typing, use of the keyboard and computer entry.
• Medical terminology and /or background a plus.