Job description

About us

For over 30 years, KHJ Brand Activation has been helping organizations build powerful brands and communications platforms that deliver results. More than an advertising agency, we take a consultative approach, partnering with our clients to see and realize what is possible for themselves and the world around them.

Associate Director/Director, Client Services

Join the growing team at KHJ Brand Activation. More than an advertising agency, we are a full-service branding, marketing and communications shop. KHJ is located in the heart of Boston, at the edge of the thriving Greenway, with team members working in a hybrid model.

KHJ is one of Greater Boston’s most successful independently owned advertising/branding agencies, with a 36-year history of helping clients and organizations see and realize what’s possible for themselves and the world around them. Our mid-size organization allows room for growth and development of all team members. You’ll have the opportunity to work alongside senior management and lead client relationships.

We are bolstering our team with a digitally savvy Associate Director or Director in our client services department. The ideal candidates must have at least 6 years of experience working at an advertising/branding agency and managing clients and projects. You must love account and project management! You’ll be the team’s quarterback, choreographing many variables and charting the course that will successfully execute your clients’ goals.

If you share our passion for making a difference for our clients, have the experience we’re looking for and the drive to succeed, we invite you to apply.

Core Job Responsibilities:

• Key day-to-day client contact/relationship lead
• Participate in KHJ’s new business process, including proposal development, preparation of the presentation and participation as a member of the KHJ ‘pitch team’
• Participate in brand research and development assignments
• Lead communications planning, messaging and creative briefs
• Prepare and proactively manage timelines and status reports
• Prepare and drive client budgets and agency forecasts
• Closely oversee and manage the initiation and successful execution of projects across all departments, including prioritization of resources, work and deliverables
• Review and approve all materials prepared for clients prior to release, leveraging your critical eye and experience to maintain KHJ’s quality standard and strive to exceed client expectations
• Administrate annual and quarterly business reviews for all assigned accounts
• Mentor more junior team members

Qualifications:

• Bachelor’s degree in marketing, communications, business, or a related field
• A minimum of 6 years’ experience within an agency
• Experience with project management tools and platforms such as Workamajig Platinum a plus
• Healthcare and/or real estate experience required
• Strong digital and social media knowledge
• Commitment to delighting clients and taking pride in work
• Strong strategic thinker and writer; strong interpersonal communication skills
• Strong presentation skills; strong selling skills
• Ability to solve problems and make decisions independently, using discretion and judgment
• Outstanding staff management, development, motivation and leadership abilities
• Able to work in a hybrid work environment
• Reliable, accountable and proactive – whether working onsite or remotely
• Coachable and accepting of constructive feedback

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Account management: 6 years (Required)
• agency: 1 year (Preferred)
• healthcare and/or real estate account management: 1 year (Preferred)

Work Location: Hybrid remote in Boston, MA 02110

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