Associate Director, Alumni and Constituent Engagement - University Advancement
Full Time
Pittsburgh, PA 15213
Posted
Job description
Carnegie Mellon is enjoying its most productive fundraising years in its history, raising more than $950M over the last three years. University Advancement (UA) supports the entire CMU community in building relationships with key constituencies and securing the financial resources the university needs to continue its ascent. As the division grows, we are seeking an associate director, Alumni and Constituent Engagement. This is an exciting opportunity if you thrive in an interesting and challenging work environment. Reporting to the executive director, Alumni and Constituent Engagement, you will develop initiatives to promote and foster high quality, life-long relationships between the University and its alumni with a focus on international alumni. You will coordinate and manage alumni volunteers, international student to alumni connections, programs, events and services. You will also manage a portfolio of alumni to engage with individually at the highest level and will be expected to travel 4-5 times per year outside of the US region. You will act as a team lead in the absence of the manager and may have supervisory/management responsibilities.
Your core responsibilities will include:
- Managing, implementing and directing all aspects of alumni engagement within the assigned program area of International alumni.
- Overseeing and managing marketing and communications efforts related to alumni engagement program, which may include writing for print and on-line publications.
- Monitoring and engaging with international students/parents and alumni on various social media platforms that include but are not limited to WeChat, LINE, WhatsApp, KaKao Talk, and YouTube.
- Serving as the Alumni and Constituent Engagement liaison to international student organizations with a focus on cultivating relationships between international students/parents and alumni.
- Assessing results of programs, communications, etc. in order to improve impact.
- Implementing new initiatives and programs designed to enhance the alumni engagement activities of the assigned program area of international alumni.
- Managing a portfolio of approximately 25-40 engaged alumni and future philanthropic prospects identified through the aforementioned alumni programs and events.
- Tracking prospect outreach and volunteer relationship building through each stage in Tartan 360 database.
- Serving on various boards and direct committees as requested.
- Collaborating with and serving as the liaison to departments across the university on related programs and initiatives.
- Coordinating and managing alumni volunteers, programs, events and services.
- Participating in presentations to university and alumni groups.
- Potentially acting as liaison between the department and the Alumni Association, attending meetings and making recommendations.
- Potentially identifying, recruiting and managing alumni volunteers to serve on boards, committees, and networks.
- Supervising assigned staff, including hiring, firing, training, performance management and development.
- Other duties as assigned.
Passion, excellence and flexibility are vital qualities within University Advancement. A commitment to diversity, equity and inclusion; collaboration; and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
You should demonstrate:
- The ability to:
- relate well to and understand the needs and interests of undergraduate and graduate alumni/students/parents with a focus on international alumni
- effectively interact, work, and develop meaningful relationships with international alumni, students, and parents of various cultural backgrounds
- create a welcoming environment through active listening, empathy, and effective engagement
- develop and maintain an awareness and working knowledge of geopolitical issues and their impact on our international alumni, students, and parents
- initiate, analyze, monitor, evaluate, and alter strategic plans related to specific core responsibilities
- manage multiple tasks in a fast-paced environment, while prioritizing work for self and volunteers
- interact with campus community and external customers to produce effective programs
- proactively develop cooperative relationships with key faculty and staff members, colleagues and alumni volunteers
- see and understand the objectives of the University Advancement division, and to integrate goals with those objectives
- articulate the case for support for the vision/mission/goals of CMU
- pay attention to detail while managing multiple programs and budgets
- manage difficult situations while maintaining composure
- work independently and in small teams
- make oral presentations for large and small groups
- Excellent organizational, verbal and written communication skills
- Excellent interpersonal, analytical, reasoning and problem-solving skills
You should be able to travel both domestically and internationally and be willing to work outside of normal business hours as needed. Evening and weekend work will occasionally be required; teleconferencing is required with varied times due to time zone differences. You should be able to work in a variety of environments related to indoor and outdoor university events.
Qualifications
- A bachelor’s degree is required; master’s degree preferred with a broad knowledge of university advancement functions.
- Five to eight years of experience within international alumni relations/development or related field; seven or more years preferred of progressive experience in events planning, volunteer management, or student affairs. Budgetary oversight experience preferred.
- Experience living or working abroad is preferred.
- Strong written and oral skills in Cantonese Chinese, Hindi, Japanese, Korean, or Mandarin Chinese are preferred.
- Strong volunteer management and event planning skills.
- Personal belief in mission, goals and objectives of private higher education.
- Proficiency with Microsoft Office; Salesforce experience preferred.
Requirements
- Must possess and maintain a valid driver’s license and successfully complete a driver's license verification on an annual basis. Must complete the National Safety Council Defensive Driver Training once every three years
- Maintain valid passport
- Successful background check
CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Staff and faculty must comply with all applicable COVID-19 mitigation requirements. Please see
Minimum Requirements to Return to Campus for details
regarding the university’s current COVID-19 mitigation requirements.
Location
Pittsburgh, PA
Job Function
Alumni Relations
Position Type
Staff – Regular
Full Time/Part time
Full time
Pay Basis
Salary
More Information:
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Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.
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Clickhereto view a listing of employee benefits
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Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
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