Job description
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Position Title
Associate Director for Business Operations
About this Opportunity
The Office of Housing and Residence Life is looking for a dynamic leader to join their student-centered team. The Associate Director of Business Operations serves as a senior member of the Housing and Residence Life Leadership team at Ball State University. The Associate Director works to develop the strategic direction for all aspects of the day-to-day management of the business operations in the Department of Housing and Residence Life specifically in the areas of occupancy management, marketing and communication strategy, and technology and information systems within HRL. Provides oversight and supervision for a business operations team consisting of two assistant directors, occupancy specialists, and systems specialists including recruitment, selection, coaching, performance appraisals, and training of personnel across Housing and Residence Life. Experience in data-informed decision-making and experience with StarRez is strongly encouraged.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our
Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Provide oversight and supervision for all aspects of business operations in Housing and Residence Life including Occupancy Management and processes, housing contract and lease development, marketing and communication functions, and technology and information systems. In collaboration with the AVP/Director of HRL create and implement the strategic direction and planning for business operations management in Housing and Residence Life. Sit on the executive leadership team for Housing and Residence Life. Serve on regular leadership on-call duty rotations.
Minimum Education
Bachelor’s degree from an accredited institution.
Minimum Experience
3 years’ experience in housing, residence life, occupancy management, housing information technology, or related field.
Minimum Other
Understanding of university environments; excellent organizational, interpersonal and customer service skills
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Master’s degree from an accredited institution.
Preferred Experience
5 years’ experience in housing, residence life, occupancy management housing technology or related field. Significant experience with StarREz preferred. Banner experience preferred.
Preferred Other
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Assistant Director Housing Systems and Technology
Assistant Director Marketing Strategy
Occupancy Specialist – Traditional Residence Halls
Occupancy Specialist – University Apartments
Housing Operations Manager
Assistant Director Marketing Strategy
Occupancy Specialist – Traditional Residence Halls
Occupancy Specialist – University Apartments
Housing Operations Manager
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Housing and Residence Life Office:152210
Department Information
Ball State University offers excellent benefits, including 10 paid holidays, health insurance, several retirement benefit options, vacation, sick leave, tuition remission, free professional development courses, cultural events, employee discounts to Ball State pools and workout facilities, and much more! This position earns a salary of $75,000.00/year.
Department Email or Phone Number
amanda.knerr@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Assists the AVP for Student Affairs/Director of HRL in setting the strategic direction for all aspects of the day-to-day management of the business operations in the Department of Housing and Residence Life specifically in the areas of occupancy management, marketing and communication strategy, and technology and information systems within HRL.
Ranking
2
Job Duty
Provide oversight and supervision for a business operations team consisting of two assistant directors, occupancy specialists, and systems specialists including recruitment, selection, coaching, performance appraisals, and training of personnel in business operations.
Ranking
3
Job Duty
In collaboration with the AVP, develop long-term strategies for occupancy management and space allocation that meets current and future housing needs. Identify innovative income strategies. This includes successfully utilizing data in forecasting of occupancy trends for traditional halls and university apartments.
Ranking
4
Job Duty
Collaborate with members of the Housing and Residence Life Team to develop and implement policies, procedures, contracts, and leases that are student-centered.
Ranking
5
Job Duty
Provide oversight of a comprehensive marketing and public relation plan including print, web, social media, and in-person strategies that support departmental and university goals.
Ranking
6
Job Duty
Provide oversight of all information systems and technology that supports the work of the department including the housing management system, work order system, card access, staff and residential facility technology support.
Ranking
7
Job Duty
Provide oversight of summer and break operations and work collaboratively with University Dining, Orientation, Student Life and other campus partners for summer operations including conference services, orientation, bridge, and jump start housing needs.
Ranking
8
Job Duty
Work collaboratively with campus partners including Enrollment and Planning Management, Disability Services, Athletics, and University Dining to develop processes and data reports to support the work of HRL and the university.
Ranking
9
Job Duty
Serve on the executive leadership team and represent the AVP/Director of Housing and Residence Life in departmental and university committees as needed.
Ranking
10
Job Duty
Collaborate with the AVP/Director of HRL in developing inclusive residential learning communities. This position must demonstrate an effort to understand their individual and collective role in creating inclusive environments and ensuring a framework of equity and justice is embedded in their day-to-day work. Promote equity through the (1) identification and removal of barriers; (2) facilitation of learning, (3) cultivation of community, and (4) empowerment of people.
Ranking
11
Job Duty
Serve on an on-call leadership duty rotations.
Ranking
12
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202301270P
Desired Start Date
06/01/2023
Position End Date (if temporary)
Open Date
04/10/2023
Applications Accepted Through Date
04/27/2023
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
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