A Citizen Developer is an employee that builds applications using-approved no-code or low-code platforms to solve business problems. As a Citizen Developer you will seek out opportunities for using technology to make your organization's work easier and more efficient. Every Citizen Developer has a different set of skills and knowledge in their respective fields but should be passionate about improving working practices and processes. Using the latest Low-Code technology with drag-and-drop interfaces you will bring ideas to life in low-code and no-code platforms developing apps to solve business problems and remove friction from manual process. As a Citizen Developer you will be part of a team leveraging growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

The Citizen Developer will join the Service Product domain and focus on the product onboarding experience. This individual will be responsible for evolving the Acquiring, Platform and Rails onboarding engines and driving the current core and future integration strategy.

The ideal candidate understands the payments industry landscape (consumers, merchants, acquirers, networks, issuers, etc.), payment types & methods (credit card, debit card, ACH, new alternatives, etc.), AML/KYC standards, design thinking (client journey, UX), consumer & merchant payment channels (ecommerce, POS, etc.) and industry business models.

Finally, the ideal candidate is a highly organized and self-motivated individual who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills.

Key responsibilities:

• Collaborate with business users, citizen developers, product managers, end users, developers, and other stakeholders to suggest, analyze, and design and build applications leveraging low-code software
• Outline the workflow's requirements
• Break the requirements into logical steps with a flowchart
• Using the appropriate platform, automate the steps and
• Co-relate the steps with the initial requirements
• Ensure that all end-users specific requirements are met when the app goes live
• Listen to feedback and make necessary changes in the app until it becomes the best version of itself
• Test any changes you make to applications
• Ensure firm-wide controls and governance are followed through the delivery lifecycle
• Actively participate in Community of Practice
• Commit to completing the required training within specified time constraints

Key skills:

• Analytical and methodical approach
• Continuous improvement
• Process driven
• Process engineering/streamlining
• Prefer to have knowledge of HTML/Java Script(or any scripting language)
• Critical thinker
• Observational learner
• Excellent communication skills (written and verbal) to collaborate on escalated issues, follow up with users/owners on deliverables, interface effectively with leadership, develop procedures and content across communication channels.
• Strong analytical and problem-solving skills to review and assess reports/data.
• Ability to work independently, efficiently manage time and multiple activities, and execute responsibilities with limited direct supervision.
• Detail-oriented, focused, and strong organizational skills required.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans