The Associate Network Engineer position requires a versatile technical individual who can perform network design, configuration, installation, upgrades, security, troubleshooting, planning and recommendations for upgrades. Duties are performed on a variety of network hardware including Aruba wireless and network switches, Fortinet firewalls, and Cisco Unified Communications Manager.

Where you will make an impact

• Performing regular maintenance (firmware upgrades, hardware replacement, security vulnerability remediation, etc) during approved maintenance windows on network infrastructure such as switches, routers, wireless LAN controllers, firewalls, PBX, etc.
• Providing Tier 2/3 support through analysis, diagnosis, and troubleshooting in response to service requests (Service-NOW tickets)
• Empowering help desk technicians to resolve/escalate issues efficiently by providing quality documentation for common issues
• Evaluating, recommending, and supporting policy and procedures for LAN, WLAN, WAN, routers, switches, firewall, VPN, and other hardware systems.
• Participating in disaster recovery and business continuity planning as it relates to the IT infrastructure.
• Implementing and maintaining network systems, infrastructure, and other related sub-systems to provide efficient resource utilization and performance.
• Administration of the DHCP, DNS, and RADIUS/TACACS server(s)
• Planning and implementing technical change requests including participating in change management meetings.
• Monitoring and documenting changes to the infrastructure and completing the change management process
• Assisting customers with the identification of new LAN, WAN, telephony, and wireless service needs
• Monitoring infrastructure utilization to proactively identify and resolve issues
• Making procurement recommendations as appropriate for technology refresh
• Maintaining and/or increasing technical knowledge through course work, workshops, and readings.
• Up to 20% travel within the SFCC service area

What you will bring

• Demonstrated strong understanding of the following:
• TCP/IP and associated protocols such as ARP, DNS, DHCP, 802.1Q, IPSEC, and NAT
• VLAN design and subnetting IP networks
• Troubleshooting methodology
• Demonstrated ability to prioritize tasks and work on multiple assignments to meet deadlines in a changing environment
• Superb ability to communicate clearly and in detail, both verbally and in written format
• Able to occasionally lift and carry 50-100 pounds
• Able to remain stationary for long periods
• Strong teamwork and collaboration skills
• Firm understanding of structured cabling such as patch panels, ethernet, and fiber optics
• Any combination of education and experience equivalent to a bachelor’s degree in computer science or network administration; or equivalent, including technical training (certifications) in campus network technologies.
• Obtain at least one industry certification within 3 months of the start of employment such as CCNA, Network+, or equivalent
• Existing industry certifications such as CCNA, Network+, ACMP, NSE 4, or other equivalents
• Experience with Aruba, Fortinet, or Cisco systems
• Experience managing firewalls in a highly segmented network environment

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Maternity & Paternity Leave
• Charitable leave – 40 hours/year
• Telemedicine
• Wellness
  
  • Ginger (mental health)
  • Wellbeats (virtual fitness classes)
• Rethink – caregiver support
• Diversity and inclusion programs which provide access to 11 internal employee resource groups
• Tuition Reimbursement Assistance
• Professional development opportunities

#LI-PK1

#LI-Onsite