We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

What you’ll do:

Your daily work will contain the following, in percentage what you will be doing mostly:

Issue Resolution (65%)

• You will troubleshoot and diagnose customer issues of greater complexity, investigate and resolving such issues and promptly respond to the customer which may involve multiple computer environments/platforms and application systems.
• Interact with network services, software systems, and applications.
• Assisting end users in using the software best with our best practices and guidelines.
• Manage your own schedule of tickets, which includes determining priority levels and negotiating and setting expectations with customers.
• You’ll thoroughly document issues and develop/review content for knowledge base using KCS.
• You will work directly with other international technical support staff, quality assurance, development, and the Account Team to resolve problems.
• Support customers via email, telephone and web sessions.

Internal Improvement and Collaboration (20%)

• You assist in the QA of beta products and pre-GA versions.
• Other teams, such as CSM, rely on your help and assistance with technical product issues.
• Helping the development or improvement of internal processes and tools to enhance the team’s performance and daily work.

What you bring:

• 
  General understanding of SaaS & On-Premise systems
• Strong verbal and written communication skills
• Ability to learn and master new technologies
• Basic installation and configuration knowledge of Databases (MySQL, MS SQL, Oracle, NoSQL MongoDB) with applications like (SQL Management Studio or MySQL Workbench, Robo3T etc.)
• Spanish speaking is a plus.
• Experience in working with DBMS, web applications and Single-Sign-On technologies are a plus

Meet your team

Building on SAP's intelligent enterprise strategy, it is the mission of SAP Signavio to assist our customers in navigating through their digital transformation and help them understand and improve their business processes in a data-driven way. Our purpose is to help our customers innovate in an ever-changing world!

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 362749 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.