Responsibilities

We are seeking a talented and motivated Associate Vice President of Interoperability to join our team. In this high impact role, you will play a critical role in driving the success of our organization by leading the development and implementation of interoperability initiatives. The role requires an in-depth understanding of how organization capabilities, technologies, and operations interrelate across organizations and across the enterprise.

Employing adroit interpersonal skills, a successful candidate will be able to coordinate the complex technological and operational functions of the risk adjustment organization, resulting in a high-quality digital experience and improved business outcomes. This role will build the horizontal alignment across Insurance Services to drive key technological and strategic objectives. The ability to communicate and collaborate at the highest levels is key for success in this role, gaining influence and buy-in to drive interoperability projects from concept to launch.

As Associate Vice President of Interoperability, you will have end-to-end ownership of strategy, delivery, and support for Humana’s Enterprise Interoperability Strategy, developing and maintaining relationships with key stakeholders, including internal teams, external partners, and industry groups to drive interoperability initiatives relentlessly forward. You will lead enterprise-grade integration and interoperability to build and implement best-in-class healthcare solutions. As a part of this, you will be responsible for planning and executing application buildouts, cost management, financial forecasting.

The individual must possess a unique blend of business and technical savvy that includes a big picture vision and the drive to make that vision a reality. Deep engineering, technical and communication skills are key to success in this role

Primary Responsibilities:

• Cultivates and maintains a broad network of collaborative relationships across the enterprise, allowing quick navigation to get information, guidance, or to clear the path for new initiatives.
• Strong technical acumen, including a deep knowledge of data exchange and integration technologies.
• Excellent communication skills, with the ability to communicate complex technical concepts and their business implications to a nontechnical audience.
• Strategic thinker with demonstrated ability to bridge the strategic vision with the tactical delivery and drive consensus accordingly.
• Quickly assimilates new information and grasps new concepts; strong financial acumen and knowledge of the business.
• Record of successful cross-functional collaboration on complex initiatives.
• Demonstrated ability to influence and build trusted relationships with senior and executive audiences.
• Demonstrated ability to run a complex and multifaceted operation.
• Partner with business stakeholders and product owner teams to enable seamless provider and member experiences for those we serve
• Deliver software solutions optimized for both group and IPA clinician interactions, seamless consumer experience, and business agility
• Participate in Interoperability Working Groups of HL7, Argonaut, Carin Alliance, DaVinci and others
• Lead and coach on Agile product delivery across the organization
• Manage relationships with 100+ outside partners (ie. Epic, Athena, HIEs, etc.)
• Work with product management organization to ensure clear roadmaps and healthy groomed backlogs are in place
• Establish clear goals and objectives and develop shared OKRs that will clearly indicate progress towards those goals and business outcomes
• Actively review customer feedback while continuously incorporating findings into the product to measurably improve Net Promoter Score (NPS)
• Drive meaningful integration and interoperability to create a unified and integrated experience to improve patient and provider experience
• Reimage experiences through technology by leveraging best in class and innovative technology trends
• Quantify the business value from different solution options
• Measure pilot performance against expectations, adjusting where necessary to optimize business impact
• Partner with leaders to map business strategy to a technology roadmap
• Ensure appropriate operational and performance monitoring, including end user experience metrics
• Optimize operating model, throughput, and value we receive for our investments
• Identify and resolve barriers to effective plan/build/run of digital capabilities
• Hire, lead and develop a high performing team

Required Qualifications:

• Bachelor’s Degree or qualified experience
• Demonstrated strategic thinking abilities and an enterprise-wide perspective
• 8+ years of management experience
• 5+ years demonstrated experience in driving business outcomes and results
• Outstanding collaboration, solid influencing, problem solving, and negotiation skills
• Experience in modern software engineering technologies and practices, including but not limited to FHIR, etc.
• Experience leading through influence in a large, matrixed, global environment
• Broad business technology experience, including complex systems integration and infrastructure expertise
• Managing C-level conversations
• Demonstrated success deploying and executing Agile product management at scale
• Track record of success in designing scalable technology solutions that support high touch consumer experiences
• Demonstrated success in leveraging technology to meet business objectives
• Proven history of effective working relationships with leaders and key business partners to drive change agendas
• Ability to travel up to 50% during peak season.

Preferred Qualifications:

• Master's Degree
• Managed Care and Clinical Systems experience
• Health Information Exchange experience
• History of executing with excellence: setting purposeful goals and achieving them through intelligent actions, which balance competing priorities without losing momentum behind the execution
• Proven ability to sell ideas to others outside of your direct team members
• Innovative orientation and customer first mindset

Additional Information

• Location can be remote. Preference Louisville Ky

Scheduled Weekly Hours