STEPPENWOLF THEATRE COMPANY

For over 40 years, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble represents a remarkable cross-section of actors, directors, stage managers and playwrights. Steppenwolf’s artistic ambitions are made possible by its incredible workforce of individuals, who help create a culture of inclusivity, collaboration and accountability. To that end, we attempt to use an anti-oppressive and anti-racist lens in our roles and everyday decision-making. Join us in this ongoing process, as we navigate our complex world together.

Steppenwolf Theatre Company is seeking candidates for part time Audience Experience Associate. Steppenwolf Audience Experience is dedicated to helping everyone coming through our doors feel safe, relaxed and invited. Through presenting an intentional and sincere level of service and hospitality, these positions participate in a team that is committed to cultivating a comfortable and respectful environment that upholds the dignity and experience of our audience, colleagues and guests.

Areas of Responsibility:

• Serves as the first point of contact and information for our audience, engaging them as a friendly, courteous, professional representative of the theatre
• Helps the House Manager monitor and maintain the lobby and theatre spaces (including the elevator lobby and restrooms) for safety, cleanliness, functionality and presentation
• Assists patrons with accessibility requirements
  Coordinates with the box office to resolve ticketing conflicts
• Supervises the lobby and theatre spaces during performances, which includes the accommodation of patrons that have arrived late or left the theatre early for any reason
• Serves as in-house supervision in the theater during performances
• Communicates via radio with other staff members to convey patron issues and ensure smooth operations
• Communicates facilities, patron and safety issues to House Manager for resolution and reporting

Successful candidates will:

• Possess prior experience working in a high-volume customer service setting, preferably in a theater.
• Fast, efficient service techniques in peak service times
• A relaxed appearance and tone when interacting with guests and colleagues, which includes maintaining an unhurried pace and level modulation of voice and volume
• Effective, improvisational problem solving in ever-changing situations
• Strong time-management skills and the ability to work 15-25 hours a week
• Consistent availability on evenings and weekends, as well as during holiday seasons

HOURS OF EMPLOYMENT

Hours of employment are structured in consideration of performances, which are presented Tuesday through Saturday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings.

Compensation:

Hourly rate is $16.00 per hour with benefits for part time employee. Benefits include dental, vision insurance, employee assistance program, 401(k) matching retirement program and Ventra transit benefit program.

ALL STEPPENWOLF EMPLOYEES MUST BE FULLY VACCINATED AGAINST COVID

NO PHONE CALLS OR EMAILS PLEASE

About Steppenwolf:

Steppenwolf Theatre Company is the nations premier ensemble theater. Formed by a collective of actors in 1976, the ensemble represents a remarkable cross-section of actors, directors and playwrights. Thrilling and powerful productions from Balm in Gilead to August: Osage Countyand accolades that include the National Medal of Arts and 12 Tony Awards have made the theater legendary. Steppenwolf produces hundreds of performances and events annually in its three spaces: the 515-seat Downstairs Theatre, the 299-seat Upstairs Theatre and the 80-seat 1700 Theatre. Artistic programming includes a seven-play season; a two-play Steppenwolf for Young Adults season; Visiting Company engagements; and LookOut, a multi-genre performances series. Education initiatives include the nationally recognized work of Steppenwolf for Young Adults, which engages 15,000 participants annually from Chicagos diverse communities; the esteemed School at Steppenwolf; and Professional Leadership Programs. While firmly grounded in the Chicago community, nearly 40 original Steppenwolf productions have enjoyed success both nationally and internationally, including Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Anna D. Shapiro is the Artistic Director and David Schmitz is the Executive Director.

Steppenwolf Theatre Company strives to create thrilling, courageous, and provocative art in a thoughtful and inclusive environment. We succeed when we disrupt your routine with experiences that spark curiosity, empathy and joy. We invite you to join our ensemble as we navigate, together, our complex world.

Steppenwolf Core Values:

Equity + Inclusion
Integrity + Curiosity
Courage + Collaboration
Accountability + Leadership

For additional information, visit steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr and instagram.com/steppenwolfthtr.