Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Specialist

Job Description & Summary

This role concerns the provision of AV support services to internal clients. Key areas supported include; security compliance, laptop and AV equipment maintenance, room set-up and controls, audio and video conferencing and in-meeting support services under strict control by agreed deadlines.

The position requires a high level of competency relating to core IT capabilities including troubleshooting, communicating solutions, quality control, task management, inter-team dependencies and client management.

Responsibilities

To provide a very client focussed and dedicated support service to include:

• In room meeting & event support and setup

• Product expertise

• Equipment control and maintenance

• Issue diagnoses, escalation and ticket management

• Meeting service targets and managing customer expectation

• Assist users connect to Google Meet, WebEx, video conferencing calls & MS teams

• Plan AV requirements in advance of upcoming meetings or events

• Plan maintenance with 3rd party support

• Developing and delivering specific AV training to team members

Event activities

• Set-up of stage and mixing desk

• Testing microphones

• Testing visuals from laptops, tablets

• Managing speakers and event organisers, ensuring your clear in what you can provide versus their expectations. Striving to provide the best service.

• Planning for the unexpected during event

• Dismantle of equipment post event and ensuring the rooms are returned to their normal use

Documentation

• Maintaining procedural and technical documentation

• Developing and communicating fixes to complex problems

• Developing user guides and related material

• Meeting preparation, minute recording and distribution (as required)

Lead/Contribute to Projects

Deliver required products or services.

The above is not an exhaustive list and will include completing any other reasonable task requested by management, which may include tasks outside the normal scope of this position.

Education/Professional Qualifications

3rd level related qualification

Experience

Minimum of 1-2 years’ experience in the focused use of AV hardware and software for a business in a medium to large company.

Tech skills required: A high level of competence in the use and support of a range of AV software & hardware products

• Experience with Crestron, AMX hardware and AVoIP (Audio Visual over IP)

• Basic understanding of IT/AV Networking

• Knowledge of PowerPoint, Google Slides, Google Meet, WebEx

• Live event sound (microphones, laptops, tablets) and visual mixing

• Issue diagnoses, escalation and ticket management

• Video conferencing and audio-conferencing knowledge

• Ability to apply past AV experience to current situation to resolve issues and/or provide recommendation

• PC, MAC and iOS knowledge and ability to troubleshoot basic issues

• Experience supporting live broadcasts & webcasts

• CTS qualification (desirable)

• Dante qualification (desirable)

• AV Security experience (desirable)

• AV Project experience (desirable)

Personal Qualities

• Highly client focussed

• Planning and organisation skills

• Strong interpersonal skills

• Ability to work under pressure, meet deadlines and respond to changing priorities

At PwC, we celebrate talents from all backgrounds and welcome applications from people who identify as disabled, neurodivergent, or who live with other long-term conditions. We want our candidates to have every opportunity to thrive in our recruitment process, to perform crucial job functions, and to receive other benefits and privileges of employment. Therefore, we welcome the opportunity to discuss with candidates any barriers we can remove, or adjustments we can make to appropriately adapt our process fairly and support them to perform at their best. Please contact us to request any accommodations.

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. ( https://www.pwc.ie/careers-ie/life-at-pwc.html ).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We believe this so much that we have signed up for the Business in the Community Elevate Pledge . ( https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/ )

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie .

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date