Job description

Pay: $140K+

5+ years experience mandatory

Experience in Dealertrack and CRMs a plus

Responsible for Sales & Process Management

• Ensures sales targets

• Ensures vehicle sales goals are attained

• Track ad sourcing by communicating with customers to identify what brought them to the store

Responsible for directly managing all Sales Staff & their activities

• Recruiting

• Development, Training & Cross-Training

• Train sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge

• Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring

• Walk the lot everyday with the sales team to ensure knowledge of vehicle inventory, pricing, advertising, banners and area grounds.

• Manages daily activity of the sales staff using the daily work plan in CRM to ensure sales volume and productivity goals are met

• Early management intervention required with all customers

• When there isn’t enough sales coverage, engages directly with customer themselves

• Assist Sales Representatives with customers in order to ensure sale of vehicle

Responsible for Customer experience

• Ensures customer service levels are achieved

• Address and resolve customer concerns promptly and professionally

• Ensure all customers greeted promptly in a professionally and friendly manner

• Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected

• Constructively communicate with other dealership personnel as required to satisfy customer needs

Report to General Sales Manager

Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers

Maintain personal grooming, hygiene, and uniform standards according to departmental policies

Attend meetings and trainings as scheduled

Job Type: Full-time

Pay: From $140,000.00 per year

Schedule:

• 12 hour shift
• 8 hour shift

Work Location: In person

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