Pepe Cadillac is hiring an Automotive Service Advisor with General Motors experience! As a Service Advisor you must fully understand the sales process involved with advising service customers about how to properly repair and maintain their vehicles. You must have an outgoing personality with great interpersonal skills with proficiency in developing relationships and providing excellent CSI scores. Are you up for a challenge?

$1,000 SIGN ON BONUS!!!! ** based on experience level and qualifications, conditions on pay out of bonus apply, does not apply to service advisors hired via recruiters**

What we Offer:

• Medical, dental, vision

• Wellness program

• Supportive managerial staff

• Latest tools and technology

• 401K

• Paid Time Off

• Training – process, product and customer service

• Community involvement

• Career growth

Responsibilities:

• Serve as liaison between techs and customers

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend needed maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time and preferred method – phone call, text or e-mail

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Requirements:

• Proven and verifiable record of achieving exceptional Customer Satisfaction

• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

• High energy level, and warm friendly personality

• Stay current with product and CSI training

• A desire for a long term career with a growing organization

• Personal and professional integrity

• ADP, as well as some in-lane tablet experience a plus

• General Motors experience preferred but not required

  
  

About Us:

Pepe Auto Group believes our success is attributed to our employees. Family-owned since 1968, we have continued to grow our business and culture while holding true to our values of honesty, integrity, and professionalism.

At Pepe Auto Group, you can expect to work with the best. Our collaborative nature and mentor ship capabilities has created a team of respectful and driven professionals. We believe in empowering our employees, which results in exceptional customer service. Our team of dedicated individuals encourages success amongst each of our members. We invest in our employees and promote from within often.