Job description

Cerritos Dodge Chrysler Jeep Ram, CA - Seeking Experienced Service Advisor

If you are a Top Performer in Sales and CSI and have a minimum of 3 years’ experience working as a Service Advisor, please post your Resume and Application immediately. We will contact you to schedule a confidential interview. Please be prepared to provide current performance information in Sales and Mfg. Customer Satisfaction Score.

Service advisor will ascertain automotive problems solves and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

This position will be required to work on Sundays as we are launching our new Service Schedule.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications

.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety.

Cerritos Dodge is part of the Browning Automotive Group 7 dealerships. We offer Medical, Dental, Vision, Life Insurance, Sick Pay, Vacation. Automotive Discounts with an Opportunity for advancement. We are family owned since 1960.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 10 hour shift

COVID-19 considerations:
We follow the CDC - OSHA Guidelines.

Application Question(s):

• You must pass a drug/physical at our clinic.

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive Service: 3 years (Preferred)

License/Certification:

• CDL (Required)

Work Location: In person

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