Job description

Prestige Automotive Group seeks an experienced Automotive Service Advisor/Writer to join our Prestige Cadillac dealership in Warren, MI.

To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

***PREVIOUS SERVICE ADVISOR/WRITER EMPLOYMENT EXPERIENCE IS REQUIRED***

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Conferring with service technicians about parts ordering and ensuring parts are available when needed.

Compensation Package:

• Average of $75,000 - $95,000 depending on experience & performance
• BCN/BCBS Health insurance
• Delta Dental, VSP -Vision Insurance
• Company-Paid Life Insurance
• 401(k)
• Paid Holidays
• Great Training/Development Opportunities!

Dealership experience is a plus!

EOE

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 10 hour shift
• 8 hour shift

Experience:

• Automotive Service Advisor/Writer: 2 years (Required)
• Dealership: 2 years (Required)

Work Location: In person

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